IT Business Partner Specialist

Responsibilities

• Serve as a first point of contact for customer IT inquiries, requests, and issues, ensuring prompt and courteous resolution.
• Provide status updates and feedback to customers and escalate complex issues to IT Business Partners or the Supervisor as needed.
• Support service desk activities, access provisioning, and coordination with the Managed Service Provider (MSP).
• Monitor and report on service delivery performance, identifying areas for improvement and implementing corrective actions as needed.
• Assist IT Business Partners in maintaining strong relationships with assigned business units and market leaders.
• Participate in rounding and engagement activities to proactively identify and address customer needs.
• Help gather customer feedback and relay insights to IT Business Partners and the Supervisor, Relationship Management.
• Support IT Business Partners and the PMO with project intake, documentation, and coordination.
• Track and document service requests, project tasks, and customer interactions to ensure accurate records and timely follow-up.
• Aid in technology solutioning and implementation activities as directed.
• Collaborate with IT Business Partners, the Supervisor, Relationship Management, and other IT team members to deliver coordinated support.
• Share best practices and collaborate with peers to improve service delivery and customer satisfaction.
• Participate in team meetings, training, and process improvement initiatives.

Qualifications

• Education: Associate’s or Bachelor’s degree preferred; equivalent education and work experience will be accepted if directly relevant.
• Experience: Two years of related experience in IT, customer service, or business support preferred.
• Knowledge, Skills, and Abilities: Proven experience in healthcare IT environments or with healthcare clients. Strong communication and relationship-building skills.