IT & Business Operations Specialist

PLUS Communications is based in Arlington, Virginia and leads award-winning campaigns integrating public affairs, corporate communications, digital, advertising, and media buying.

About the role

We are seeking an extremely motivated, self-starting specialist to provide technical support for a fast-paced work environment. This role offers:

• A career supporting and optimizing IT systems, infrastructure, and business operations in a professional environment
• A role where you can apply your technical expertise to solve complex problems and make a direct impact on organizational efficiency and security
• An opportunity to take ownership of IT operations, lead technical initiatives, and expand your skillset and opportunities for professional development

As an IT & Business Operations Specialist, you will manage and optimize essential IT infrastructure and operations, overseeing technical support, systems administration, and business operations initiatives. You will maintain system reliability and security, provide strategic technical support to staff, and collaborate with leadership to identify and implement solutions that improve operational efficiency.

Responsibilities

• Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware, and access to relevant business applications
• Lead IT orientation sessions for new employees and oversee the offboarding process for end-user assets and accounts
• Set up and support AV systems in conference rooms, including for client-level meetings
• Support special projects related to hardware and software enhancements and troubleshooting
• Act as the primary internal contact between PLUS and parent company IT team to address user needs and maintain IT compliance standards
• Provide ad hoc operational support across the organization as needed

Requirements

• 3-4 years of help desk experience
• Bachelor's degree or equivalent technical certifications
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools)
• Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar)
• Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude
• High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
• Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm
• Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects
• Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information
• Work independently on IT projects with minimal supervision while remaining adaptable to environmental changes and communicating technical updates effectively across all organizational levels

Benefits

• Medical, dental, vision, 401k, and life insurance
• Paid parental leave program
• Paid vacation and paid sick leave
• Hybrid work environment (in-office and remote)

Pay

Budgeted salary of $60,000 with an opportunity for a year-end bonus. This position is non-exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay.

Schedule

Full-time position requiring 40 hours per week with a hybrid schedule.