IT Operations Specialist

About The Role

IT Operations Specialist
Onsite in Foster City, CA | 5 days in office Shift: Thursday through Monday; 7:00 AM - 4:30 PM
Role Overview
We’re looking for a hands-on IT Operations Specialist to support our Technical Operations (TechOps) function within a real-time Fusion Center environment in Foster City, CA. The ideal candidate combines strong analytical and documentation skills with practical experience in systems, networking, and operations workflows. This role is fully on-site in a secure facility and plays a key part in capturing and improving the technical backbone of live operations.

Core Focus Areas

• Shadowing and documenting live operational workflows, dependencies, and system interactions
• Mapping technical processes and identifying bottlenecks or inefficiencies
• Coinciding with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows
• Drafting clear process documentation and improvement recommendations
• Communicating findings to both technical and non-technical stakeholders

Key Requirements

• Strong technical documentation and analytical capability
• Excellent communication and interpersonal skills
• Prior hands-on experience in at least two of the following: Windows workstation support, Real-time operations or command-center environments, TCP/IP networking or systems administration, Web application or infrastructure troubleshooting

Preferred Background

• Familiarity with monitoring tools, cloud diagnostics, or automation platforms
• Comfortable collaborating with DevOps / Infrastructure teams
• 7+ years of relevant technical experience

Environment & Requirements

• On-site role in Foster City, CA (secure facility; background check required)
• Fast-paced, mission-critical operations center supporting real-time systems

Key Responsibilities & Skills

• Technical Documentation
• Process Mapping & Analysis
• Workflow Optimization
• Real-time Operations Support
• Cross-functional Collaboration
• Incident Coordination
• Monitoring & Diagnostics
• Windows Workstation Support
• TCP/IP Networking
• Systems Administration
• Web Application Troubleshooting
• NOC/SOC Experience
• Stakeholder Communication

Technical Skills

• Windows OS Administration
• TCP/IP Network Configuration
• Monitoring Tools (Splunk / Datadog / Nagios)
• Cloud Diagnostic Platforms (AWS CloudWatch / Azure Monitor)
• Automation / Scripting Platforms (Ansible / PowerShell / Bash)
• Ticketing Systems (ServiceNow / JIRA)
• Remote Desktop / RDP Tools
• Network Analysis Tools (Wireshark / NetMon)

Education & Industry Experience

• Bachelor's Degree in Computer Science, Information Technology, Network Engineering, Electrical Engineering.
• Preferred: Master's in Computer Science, Master's in Information Technology, MBA.
• Industry Experience
  IT Operations
  Real-time Operations Center
  Fusion Center
  NOC/SOC
  Cloud Infrastructure Monitoring
  Technical Support