IT & Business Operations Specialist

PLUS Communications, based in Arlington, Virginia, leads award-winning campaigns integrating public affairs, corporate communications, digital, advertising, and media buying.

About the role

We are seeking an extremely motivated, self-starting specialist to provide technical support for a fast-paced work environment. This role is ideal for someone looking to support and optimize IT systems, infrastructure, and business operations in a professional setting, apply technical expertise to solve complex problems, and make a direct impact on organizational efficiency and security. As an IT & Business Operations Specialist, you will take ownership of IT operations, lead technical initiatives, and expand your skillset while contributing as a valued team member.

Responsibilities

• Provide technical assistance and support for incoming IT requests and issues related to computer systems, software, hardware, and access to relevant business applications.
• Lead IT orientation sessions for new employees and oversee the offboarding process for end-user assets and accounts.
• Set up and support AV systems in conference rooms, including for client-level meetings.
• Support special projects related to hardware and software enhancements and troubleshooting.
• Act as the primary internal contact between PLUS and parent company IT team to address user needs and maintain IT compliance standards.
• Provide ad hoc operational support across the organization as needed.

Requirements

• 3-4 years of help desk experience.
• Bachelor's degree or equivalent technical certifications.
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools).
• Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar).
• Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude.
• High-level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences.
• Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm.
• Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects.
• Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information.
• Work independently on IT projects with minimal supervision while remaining adaptable to environmental changes and communicating technical updates effectively across all organizational levels.

Benefits

• Full-time position requiring 40 hours per week, with a hybrid schedule (in-office and remote work).
• Non-exempt under the Fair Labor Standards Act (FLSA) and eligible for overtime pay.
• Budgeted salary of $60,000 with an opportunity for a year-end bonus.
• Medical, dental, vision, 401k, and life insurance.
• Paid parental leave program, paid vacation, and paid sick leave.