IT & Business Operations Specialist

About the role

PLUS Communications is based in Arlington, Virginia. We lead award-winning campaigns integrating public affairs, corporate communications, digital, advertising, and media buying. We are seeking an IT & Business Operations Specialist to join our Operations team.

Responsibilities

• Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware, and access to relevant business applications.
• Lead IT orientation sessions for new employees and oversee the offboarding process for end-user assets and accounts.
• Set up and support AV systems in conference rooms, including for client-level meetings.
• Support special projects related to hardware and software enhancements and troubleshooting.
• Act as the primary internal contact between PLUS and parent company IT team to address user needs and maintain IT compliance standards.
• Provide ad hoc operational support across the organization as needed.

Requirements

• 3-4 years of help desk experience
• Bachelor's degree or equivalent technical certifications
• Proficiency with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, and related tools)
• Experience with service ticket management systems (e.g., Jira, ServiceNow, Zendesk, or similar)
• Meticulous attention to detail, strong organizational skills, and a positive, can-do attitude
• High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
• Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm
• Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects
• Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information
• Work independently on IT projects with minimal supervision while remaining adaptable to environmental changes and communicating technical updates effectively across all organizational levels

Benefits

• This is a full-time position requiring 40 hours per week, with a hybrid schedule that includes both in-office and remote work.
• The position is non-exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime pay.
• The budgeted salary is $60,000 and there is an opportunity for a year-end bonus.
• We offer medical, dental, vision, 401k, and life insurance.
• We have a work from home hybrid environment.

Pay

• $60,000 budgeted salary
• Opportunity for a year-end bonus

Schedule

• Hybrid schedule combining in-office and remote work