IT Business Analyst III - Registrar (UPDATED)

About the role

The Office of the Registrar in the Division of Enrollment and Retention at the University of Wisconsin-Whitewater seeks an IT Business Analyst III (IT072).

Major Function: The Information Systems and Business Analyst plays a vital role in supporting student success and the university’s mission through business process analysis, systems support, and data reporting for the Office of the Registrar.

Responsibilities

• Data Security, Integrity and Reporting
• Maintain knowledge of PeopleSoft security features and functionality.
• Work with ITS to ensure data security and appropriate role access.
• Manage student information system access for employees based on job responsibilities.
• Develop, prepare, and distribute reports related to enrollment, credit hours, degrees awarded, academic standing, and other student data.
• Maintain reporting schedule and send reports for federal, state, and institutional reporting requirements.
• Collaborate with Institutional Research and campus partners regarding student information and reporting needs.
• Develop and maintain procedures to ensure the integrity of student data and records.
• Systems Administration and Technical Support
• Coordinate with other department business analysts and ITS regarding system maintenance, development, and user access.
• Develop and maintain knowledge of system interfaces impacting student records, including Financial Aid, Admissions, and Student Financials, including documentation of technical procedures and system processes to support efficient operations.
• Participates in requirements planning and feasibility determination.
• Works on tasks including project or functional requirements, functional design, functional configuration, testing, and documentation.
• Manage online and batch processes for third-party software and student data integrations.
• Team and Department Support
• Aid senior staff in developing strategic approaches to problem-solving and anticipating issues.
• Participate in staff meetings, committees, and departmental projects.
• Provide excellent customer service to students, faculty, staff, and campus partners, including training and serving as a resource for non-routine problems, processes, and policies.
• Collaborate with the university community to support departmental and institutional goals.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Strong written, verbal, and interpersonal communication skills.
• Experience handling confidential information.
• Ability to manage multiple priorities and work within deadlines.
• Experience with reporting software (e.g. Tableau).
• Experience with Excel and/or SQL.

Preferred Qualifications

• Experience analyzing and improving business processes.
• Experience with PeopleSoft systems.
• Experience testing and debugging software applications.
• Ability to analyze complex problems and develop effective solutions.
• Master’s degree in Computer Science or a related field preferred.