IT Associate Director - AV System Design & Engineering

About the role

The Associate Director of the Audio-Visual services team oversees and manages all aspects of audio-visual systems design, engineering, deployment, installation, and operational management across the campus, including classrooms and administrative conference rooms.

Responsibilities

• Manage all aspects of audio-visual systems design and engineering projects - from planning and design through project completion using industry best practices.
• Accountability for audio-visual system design, engineering and integration - including coordination with University facilities resources and ITS service providers, outside vendors and related trades to ensure projects are completed in adherence to established budgets, timelines and technical standards.
• Develop and maintain the roadmap for audio-visual systems and management throughout the entire campus environment – including small-to-large classrooms and administrative spaces.
• Work closely with instructors, academic technologists, and other colleagues to continually develop and improve integration techniques in support of in-person and remote teaching and learning.
• Maintain inventory in accordance with ITS warehouse management process.
• Manage personnel – including management and bargaining unit members – in accordance with University policy and ITS goals and objectives.

Requirements

• Excellent decision making, organizational, verbal and written skills.
• Proven ability to manage and develop staff.
• Customer service oriented and self-motivated with strong interpersonal skills.
• Ability to work with a wide variety of people individually and within a team in a highly collaborative environment.
• Excellent project management skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Dedication to continuous process improvement and willingness to engage with the larger ITS team in driving excellence in the delivery of products and services.
• Experience coordinating and configuring enterprise AV networks including demonstrable experience deploying subnets, VLANs, QoS, AVoIP and other network-based AV principles.

Skills and Abilities

• Proven ability to manage and develop staff.
• Well-developed time management, organizational, oral, and written communication, and presentation skills.
• Proven ability to recognize problems and create effective plans.
• Proven ability to manage multiple/complex projects, meeting deadlines and budget.

Required Education and Experience

• Bachelor's Degree and eight years of experience or equivalent education and experience.