IT Assistant (Not Remote)

User Support & Helpdesk

• Provide first-line support for hardware, software, and connectivity issues.
• Troubleshoot and resolve problems with construction-specific programs (Tekla Powerfab, Sage 100 Contractor, Vista Viewpoint, AutoCAD, Bluebeam, Trimble Connect, etc.).
• Aid with account setup, password resets, permissions, and license management.
• Train end users on new systems, updates, and company technology standards.
• Log, track, and prioritize IT support requests to ensure timely resolution.

Hardware & Network Maintenance

• Set up, configure, and maintain computers, printers, and mobile devices.
• Manage software updates, drivers, and patches for both office and field equipment.
• Support network connections and ensure reliable VPN access for remote and field users.
• Partner with 3rd Party IT Provider on escalated network, security, and infrastructure issues.

Software & Data Administration

• Install, update, and manage licenses for key construction software.
• Coordinate with vendors and 3rd Party IT Provider for upgrades, integrations, and troubleshooting.
• Assist project teams with data sharing, version control, and file management.
• Help enforce company data protection and cybersecurity best practices.

Documentation & Training

• Maintain IT documentation, user guides, and FAQs.
• Conduct new-hire IT orientation and software onboarding.
• Provide refresher training on software tools and updates.
• Inventory & Field Support
• Maintain IT asset inventory and oversee equipment lifecycle.
• Assist with procurement and setup of new devices and software.
• Support field teams accessing digital drawings, models, and schedules.