IT Assistant

Principal Duties And Responsibilities

• Provide technology assistance to administrators, staff, and students in a Microsoft Windows environment.
• Maintain staff and computer workstations and peripherals, including applying and updating virus detection software, browsers, IM clients, and multimedia applications; installing and maintaining peripherals such as printers, scanners; and other A/V equipment.
• Apply system tools (e.g., Windows, Novell Zenworks, Novell GroupWise) for management and operation of workstations.
• Maintain computer hardware peripherals, software ensuring all versions are up-to-date as recommended.
• Very good knowledge of network components like TCP/IP, LAN, WAN.
• Respond to emergency calls and maintain help desk tickets for assistance and offer support by training individuals as well as troubleshoot software and hardware problems on various USD 405 equipment.
• Perform PC, printers, scanner equipment repairs as necessary.
• Aid in moving and setting up workstations and peripherals, including networking support.
• Aid in administration and maintenance of USD 405 applications (e.g. Windows, Novell, eInstruction, etc) and web pages.
• Perform other duties as assigned/directed.

Minimum/Essential Qualifications Needed To Perform Job

• A high school diploma or GED.
• Prior experience in an information technology-related position or coursework/training in computer support, including software, hardware, databases, application servers and networking technologies;
• Ability to make independent decisions;
• A high level of responsibility and dependability.

Preferred Qualifications

• A bachelor’s degree in a related field and/or at least 2 years of experience in IT support of Windows systems or equivalent combination of education and experience.
• Experience in equipment repair;
• Experience in server and database administration;
• Experience providing assistance to computer users with technical and procedural information.