IT Asset Specialist (Quincy)
Who We Are
Lightning AI is the company behind PyTorch Lightning. Founded in 2019, we build an end-to-end platform for developing, training, and deploying AI systems—designed to take ideas from research to production with less friction. Through our merger with Voltage Park, a neocloud and AI Factory, Lightning AI combines developer-first software with cost-efficient, large-scale compute. Teams get the tools they need for experimentation, training, and production inference, with security, observability, and control built in. We serve solo researchers, startups, and large enterprises. Lightning AI operates globally with offices in New York City, San Francisco, Seattle, and London, and is backed by Coatue, Index Ventures, Bain Capital Ventures, and Firstminute.
What We're Looking For
We are seeking detail-oriented and highly organized IT Asset Specialists to join our growing Data Center Operations team. This full-time role supports inventory control and asset lifecycle management across multiple data center locations.
What You'll Do
- Asset Management
- Track all on-site assets, including inbound and outbound shipments; maintain accurate records within inventory systems
- Maintain accurate records within inventory systems; contribute to systems, tooling, reporting insights, and process improvements
- Document full asset lifecycle (procurement → deployment → disposal) and own data integrity for asset records and system usage
- Conduct regular audits across multiple tracking systems; identify and implement process and reporting improvements
- Solve ambiguous/non-routine problems independently, escalating when necessary; drive root-cause fixes and follow-up actions
- Oversee maintenance, upgrades, decommissioning, and disposal with procedural compliance
- Create and maintain documentation for asset processes and procedures
- Parts & Inventory Administration
- Manage parts inventory (scan items in/out of parts lockers), perform routine audits, and run inventory usage reports
- Collaborate with internal teams to maintain appropriate stock levels
- Cook up Return Material Authorizations (RMAs) with vendors and manage escalations to resolution
- Act as the go-to expert and mentor for asset-related issues at the location
- Shipping & Receiving
- Prepare sites for incoming shipments, inspect inbound packages, and log them into inventory systems with accuracy
- Pack and coordinate outbound shipments with delivery partners; maintain detailed shipping records and ensure successful deliveries
- Process and securely store incoming hardware with ownership of chain-of-custody documentation
- Access & Vendor Coordination
- Manage physical and system access through internal data center portals
- Approve vendor and third-party access requests
- Cook up with on-site vendors to ensure project completion
- Handle RMA escalations and communicate with Operations teams
- Collaboration
- Partner closely with the IT Asset Manager, Data Center Technicians, and Site Manager to align on company-wide asset standards
- Ensure alignment with company-wide asset management standards and processes
Required Qualifications
- Exceptional organizational skills and strong attention to detail
- Experience using spreadsheets (Excel or Google Sheets) and familiarity with database systems
- Experience with ticketing systems and comfort resolving ambiguous issues independently
- Basic computer component knowledge and strong communication skills in a technical environment
- Demonstrated ownership mindset for data integrity, system usage, and process
Ideal Experience
- Exposure to technical environments (IT, data centers)
- Basic understanding of IT hardware and infrastructure
- Familiarity with Jira ticketing system
- Familiarity with Asset Panda
Benefits and Perks
- Comprehensive medical, dental and vision coverage (U.S.); Private medical and dental insurance (U.K.)
- Retirement and financial wellness support (U.S.); Pension contribution (U.K.)
- Generous paid time off, plus holidays
- Paid parental leave
- Professional development support
- Wellness and work-from-home stipends
- Flexible work environment
Pay
The anticipated annual base salary range for this role is: $70,000 - $80,000 USD