IT Asset Management (ITAM) Expert

Key Responsibilities

• Oversight of full lifecycle management, including process mapping, of IT assets—procurement, deployment, maintenance, and retirement.
• Maintain and improve the accuracy of IT asset data.
• Analyze data to ensure compliance with software licensing agreements, utilization monitoring, and renewal tracking.
• Subject matter expert (SME) for ServiceNow HAM Pro & SAM Pro functionality, configuration, and optimization.
• Develop and maintain asset-related workflows, automation, and reporting dashboards within ServiceNow.
• Partner with the ServiceNow team to implement new features, resolve issues, and streamline processes.
• Define, document, and improve ITAM processes, policies, and procedures aligned with industry best practices.
• Partner closely with procurement, security, finance, IT operations, and support teams to align asset management practices.
• Provide reporting and insights to leadership regarding asset health, compliance risks, spend optimization, and lifecycle forecasting.
• Lead and mentor ITAM team members and stakeholders.

Qualifications

• 6+ years of hands-on ITAM experience, with direct responsibility for hardware and/or software asset management.
• Proven expertise with HAM Pro and SAM Pro modules, specifically within ServiceNow.
• Experience process mining, transformation, mapping, and documentation.
• Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks.
• Excellent analytical and problem-solving skills; ability to translate business needs into technical solutions.
• Strong communication and stakeholder engagement skills.

Preferred, Not Required

• Certifications such as: Hardware Asset Management Fundamentals – ServiceNow, Software Asset Management Fundamentals – ServiceNow, Certified of IT Asset Disposition (CITAD) – IAITAM, Certified Asset Management Professional (CAMP) – IAITAM, Certified Software Asset Manager (CSAM) – IAITAM, Certified Hardware Asset Management Professional (CHAMP) – IAITAM, Certified IT Asset Manager (CITAM) - IAITAM.
• Experience with CMDB processes and relationships.
• Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.