IT Asset Management Analyst, Senior

About the role

At Cook Children’s, technology isn’t just infrastructure—it’s a lifeline that supports safer care, better outcomes, and meaningful patient experiences. As an IT Asset Management Senior Analyst, you will play a critical role in shaping how technology is managed, optimized, and trusted across our organization. Your work will not only improve systems—it will help clinicians focus on what matters most: caring for children.

In your first 6–12 months, you will strengthen our IT Asset Management program, transform data into actionable insights, elevate ServiceNow capabilities, drive process improvements, and partner across IT, clinical, and business teams to align technology with real-world needs and improve outcomes.

Responsibilities

• Strengthen our IT Asset Management program by leading initiatives that improve visibility, accuracy, and lifecycle governance across hardware and software assets
• Transform data into actionable insights by analyzing asset and CMDB relationships to uncover inefficiencies, reduce risk, and identify cost-saving opportunities
• Elevate ServiceNow capabilities by optimizing HAM Pro/Enterprise functionality and improving discovery, reconciliation, and reporting processes
• Drive process improvements that simplify workflows, increase automation, and enhance the experience for internal stakeholders
• Partner across IT, clinical, and business teams to align technology with real-world needs and improve outcomes
• Contribute to strategic direction by influencing roadmap decisions and advancing a mature, forward-thinking ITAM practice

Qualifications

You will bring a minimum of 2 years of direct Hardware or IT Asset Management experience and proficiency in ITIL and ITAM frameworks, including CMDB relationships, data models, and discovery/reconciliation processes. An Associate Degree in Business, Information Systems, or a related field is required, or equivalent experience.

• Minimum 2 years of direct Hardware or IT Asset Management experience
• Proficiency in ITIL and ITAM frameworks, including CMDB relationships, data models, and discovery/reconciliation processes
• Associate Degree in Business, Information Systems, or a related field
• Equivalent Experience: In lieu of a degree: 4 years of direct IT Asset Management experience plus a High School Diploma

Preferred Qualifications

• 3–5 years of hands-on experience with ServiceNow Hardware Asset Management or 7+ years of broader ITAM experience
• Strong working knowledge of ServiceNow ITAM, especially HAM Pro or Enterprise
• Deep understanding of ITIL/ITAM frameworks, CMDB structure, and lifecycle management best practices
• Proven ability to analyze complex datasets and translate findings into actionable business improvements

Nice to Have

• Experience with Software Asset Management (SAM) and integration into a mature ITAM program
• Relevant certifications (e.g., ITIL, CSAM, CHAMP, CITAM)
• Experience in healthcare or regulated environments
• Passion for continuous improvement and building scalable, sustainable processes

Benefits

• Meaningful work that directly supports patient safety and care outcomes
• A collaborative culture grounded in accountability, innovation, and shared purpose
• Competitive compensation aligned to experience and impact
• Comprehensive benefits: health, dental, vision, and retirement plans
• Professional growth through certifications, training, and career development
• Strong work-life balance with a consistent first-shift schedule
• A team that values your ideas, voice, and development