IT Asset Management Administrator, IT Operations

What You'll Do

• Promptly support inventory or hardware issues from customers to achieve a reduction in downtime and improve end-user satisfaction
• Troubleshoot and replace peripherals such as monitors, keyboards, docking stations, and other hardware
• Collaborate with the IT support team to ensure timely resolution of escalated hardware issues
• Act as a flexible resource to assist other IT teams when short-staffed or during high-demand periods (e.g., major hardware refresh projects or urgent deployments)
• Procurement: Work closely with procurement teams to track requisitions, verify orders, and receive equipment
• Deployment: Prepare, label, and configure/provision IT assets for requests
• Maintenance: Conduct periodic audits to identify outdated or underutilized assets
• End-of-Life: Manage the return of expired assets and coordinate asset disposal processes
• Inventory reconciliation: Perform inventory reconciliation to maintain accurate records within the Asset Management database
• Address asset-related tickets, including requests for replacements, upgrades, or transfers
• Track asset ownership and location to ensure accountability

What You'll Bring

• Physically able to stand, bend, stoop, climb, reach, and lift up to 50 lbs.
• Ability to navigate ambiguity, work independently under pressure, prioritize tasks, and remain focused in a fast-paced environment
• Strong attention to detail and process discipline
• Experience with IT ticketing and asset management applications like ServiceNow, BMC remedy ITASM, or similar platforms preferred
• Proficiency with Microsoft Office Suite
• General knowledge of various types of IT hardware
• 3+ years of Asset Management experience is required
• Strong ability to analyze data with in-depth knowledge of the IT asset lifecycle
• 3+ years of experience in an IT Operations role
• Demonstrated flexibility in adapting asset standards and workflows to support specialized or non-standard builds across different teams or departments

Benefits

• Competitive pay
• Medical plans with $0 payroll deduction
• Fertility, adoption, and surrogacy benefits
• Dental and vision plans with $0 paycheck contribution
• HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company-paid (Health Savings Accounts) HSA Contribution
• Basic Life, AD&D, Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Commuter benefits
• Employee discounts and perks program