IT Asset Management Administrator

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Pay

Salary range: $65,000.00 - $100,734.40 yearly

Benefits

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Voluntary Benefits including Critical Care Coverage and more

Schedule

• Full Time (80 Hours)
• Days shift

About the role

The IT Asset Management Administrator is responsible for the day-to-day administrative-level duties within the IT procurement and inventory management areas of the IT business line. Responds to customer requests and customer inquiries regarding both IT hardware and software. The IT Asset Management Analyst will record and track customer requests via the IT ticketing and request management system, shared Asset Management inbox, and Monday.com.

Responsibilities

• Responds to and addresses customer inquiries for purchases (hardware, software, and professional services).
• Understand and assess customers’ needs based on the requirements presented. Make recommendations as to which hardware/software best fills the need and aligns with the IT Strategic Plan to support a core vendor approach.
• Work with Bayhealth’s established vendors to get competitive pricing quotes.
• Work with Materials Management to establish new vendors in the Bayhealth purchasing system.
• Responds to inquiries related to licensing and software purchasing.
• Responsible for developing and maintaining the IT department’s hardware/software standards and inventory.
• Responsible for creating, removing, and editing all standards built into the Bayhealth purchasing system for both hardware and software items.
• Ensure compliance with Bayhealth regulations when assessing potential standard changes for hardware components.
• Work closely with Materials Management to establish and maintain inventory PAR levels at all locations required to house IT inventory.
• Coordinate equipment return merchandise authorizations (RMA) for replacement/repair as necessary.
• Assigns Adobe licensing to new and existing users when necessary.
• Responsible for performing the tasks associated with IT asset disposal. Ensures all IT hardware is disposed of correctly and documented.
• Remove and shred hard drives and/or flash memory to ensure confidential data and/or PHI is destroyed prior to the device leaving Bayhealth / IT possession.
• Coordinates with the Materials Management and the computer recycling company, to ensure assets are disposed of properly and in a timely manner.
• Coordinates and attends an employee recycling event twice yearly, ensuring that the hard drives are removed and shredded.
• Responsible for the ordering and coordination of IT equipment moves for both project and non-project items.
• Develops and maintains the project manifests for any upcoming go-lives.
• Coordinates the delivery of and storage of project inventory with the Technical Facilities Analyst and Materials Management.
• Assist the IT Asset Program Manager with managing the IT annual budget. Track and record planned and unplanned spend.
• Help in providing and presenting budgetary reports to IT leadership.
• Assist in the planning and budgeting of annual maintenance and license renewals. Project for the next 3 – 5 years out for planning for both capital purchase and operational expenses.
• Manage day-to-day IT purchasing process.
• Manage the process of requesting vendor quotes for purchase requisitions.
• Ensure Purchase Requisitions are accurate and processed / entered in a timely manner.
• Approve purchased software installation requests.
• All other duties as assigned within the scope and range of job responsibilities.

Requirements

• Five (5) years' experience in an IT support role or prior experience in an asset management or lifecycle management role (seven (7) years preferred).
• High School Diploma or GED.
• Certified Asset Management Professional or Certified Hardware Asset Management Professional (within 12 months).

Preferred Qualifications

• Bachelor’s Degree in Computer Science, Accounting, or Finance.
• Six Sigma Lean Green Belt Certification.