IT Asset & Endpoint Specialist

About the role

The IT Asset & Endpoint Specialist serves as the strategic authority and primary manager of the institution’s physical hardware assets, machine lifecycles, and core enterprise desktop applications. This role ensures operational efficiency by tracking device cycles from procurement to decommissioning, managing campus-wide software licensing, and serving as the Tier 3 escalation safety net for complex technical issues.

Responsibilities

• Serve as the absolute “source of truth” for the campus IT asset management system, tracking the location, ownership, and status of all endpoint hardware devices
• Maintain, audit, and enforce institutional machine replacement cycles to ensure hardware remains performant, secure, and technologically up-to-date
• Care for and deploy a small suite of software applications including DocuSign, Adobe, and Foxit
• Assist with helpdesk walk-ins, phone calls, and tickets
• Manage buffer pool coordination to support a high-availability device swap model for campus users
• Perform other duties as assigned

Requirements

Regular and predictable attendance is essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education required to ensure success in this position: Bachelor’s degree in a technical field, or equivalent combination of education and experience

Experience required to ensure success in this position: One to three years of experience in a technical support or educational environment

Skills

Special skills, knowledge and abilities: Knowledge of and experience with at least several of the following technologies: Windows, macOS, iOS, desktop and laptop computers, printers, Microsoft Office, Adobe, Foxit, networking, JAMF, Intune, DocuSign, Adobe Creative Cloud, and classroom media technologies

Benefits

Berea College offers a comprehensive benefits package to eligible employees and their families including health care, dental, vision, retirement, health savings accounts, flexible spending accounts, life insurance, short-term disability, long-term disability and an Employee Assistance Program.

To learn more details, visit our benefits page at https://www.berea.edu/human-resources/employee-benefits.

Pay

Commensurate with experience

Schedule

N/A