IT Apps Functional Analyst

About the role

Be the on-site technical reference (site SME) and main point of contact for the Laboratory Execution System (LabVantage) and SAP QM module, ensuring smooth day-to-day operation in QC laboratories and reliable integration with SAP (especially SAP Quality Management (QM)) and relevant industrial processes. The role focuses on hands-on support, troubleshooting, minor enhancements, testing, documentation, and user enablement.

Responsibilities

• Serve as the on-site IT point of contact for QC laboratories and Quality teams for the Laboratory Execution System and its integration with SAP processes and basic SAP QM site support.
• Provide functional and technical support for LabVantage LES (incidents, service requests, small changes), following agreed processes for configuration, releases, and documentation.
• Implement and maintain lab execution configurations in LabVantage LES (workflows, templates, calculations, reports) and support integrations with instruments/middleware and SAP (master data alignment and results posting).
• Capture, clarify, and document user needs with QC labs, Quality Assurance, Manufacturing, and Master Data teams, translating them into functional specifications and change requests for LabVantage LES and SAP QM touchpoints.
• Coordinate with global IT in Spain, SAP teams, and external vendors to plan and execute deployments, patches, and changes impacting LabVantage LES and the integrated SAP landscape (QM, PP, MM, WM/EWM, PM).
• Support CSV/validation and audit readiness activities for LabVantage LES and SAP QM integration points (test execution, evidence collection, Functional Design instruction updates), ensuring GxP compliance (Annex 11 / 21 CFR Part 11) and data integrity.
• Foster a highly collaborative environment, avoiding siloed ways of working. Act as a connector between IT, Quality (QA/QC), laboratories, manufacturing, supply chain, engineering, and corporate teams, ensuring smooth communication, alignment of priorities, and effective cross-department coordination. Promote a culture of teamwork, shared ownership, and continuous improvement.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Chemistry, Pharmacy, Biotechnology, or similar technical field.
• 4+ years of hands-on experience supporting and configuring Laboratory Execution/LIMS solutions in regulated environments (pharma, biotech, diagnostics, or medical devices); LabVantage LES knowledge is required.
• Working functional knowledge of SAP Quality Management (QM) and related quality processes (inspections, usage decisions, quality notifications, batch management integration, certificates/CoA).
• Deep understanding of QC laboratory workflows in LES/LIMS (sampling, test execution, result review/approval, retests/OOS/OOT handling, stability, CoA generation) and their dependencies on master data and batch traceability.
• Practical experience operating and troubleshooting integrations between LabVantage LES and SAP (especially SAP QM) and/or lab instrumentation/middleware (monitoring, error handling, reconciliations, basic interface testing).
• Proven experience collaborating with senior stakeholders and multidisciplinary teams (QC labs, Quality Assurance, Manufacturing, Supply Chain, Engineering, IT) in multi-site, regulated environments.
• Ability to manage multiple priorities (support, changes, releases, projects) and deliver in complex, multi-site environments.
• Experience with computerized system validation (CSV) and regulatory compliance (GxP, Annex 11, 21 CFR Part 11), including data integrity and audit readiness for SAP and lab systems.
• Familiarity with digital quality and manufacturing initiatives (electronic batch records, lab digitalization, integration/automation, advanced analytics) is a strong plus.
• Effective communication and interpersonal skills, with the ability to translate quality and laboratory needs into SAP/LabVantage requirements and explain technical concepts to non-IT stakeholders.
• Service-oriented, on-site mindset: comfortable being the first-line reference for lab users, providing training, preparing quick guides, and ensuring clear communication between the site and global IT teams.

Any additional experience with SAP Logistics modules will be considered an advantage.

Pay

The estimated pay scale for this role based in Los Angeles, CA, is $120,000–$135,000 per year. Additionally, the position is eligible to participate in up to 8% of the company bonus pool.

Benefits

• Medical, Dental, and Vision insurance
• Life insurance
• Paid time off (PTO) and paid holidays
• Up to 5% 401(K) match
• Tuition reimbursement