IT Apprenticeship, Communications and Change Management

About Us

Kennesaw State University is one of the 50 largest public institutions in the country, offering more than 190 undergraduate, graduate, and doctoral degrees to over 50,000 students. With a growing enrollment and global reach, we empower students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics attract students from the region and over 100 countries. As part of the University System of Georgia, we foster a vibrant culture with rich benefits and values of respect, integrity, collaboration, inclusivity, and accountability.

Location

Primary locations for job responsibilities:

• Kennesaw campus: 1000 Chastain Road NW, Kennesaw, GA 30144
• Marietta campus: 1100 South Marietta Parkway, Marietta, GA 30060

About the Role

This position supports UITS communications and organizational change management efforts while developing practical, hands-on skills in a professional IT environment. It contributes to campus engagement, service awareness, and the communication of technology changes, helping build understanding and adoption of IT services across the university. This is an apprenticeship within Kennesaw State University Information Technology Services (UITS) and does not guarantee permanent employment with the University.

Responsibilities

• Promotes UITS at orientations, events, and activities on both campuses, including New Student Orientations during the summer and as needed throughout the academic year (availability typically Tues-Friday, 12-3 p.m., with occasional weekends)
• Supports Organizational Change Management (OCM) efforts by helping develop awareness materials and communication assets for new systems, technology updates, and service changes
• Works with UITS staff to create and update digital and print materials that communicate IT services, initiatives, and upcoming technology changes
• Provides administrative and project support for the UITS Communications and Organizational Change Management teams

Requirements

• High school diploma or equivalent
• No prior experience required; on-the-job training provided

Preferred Qualifications

• Currently enrolled student seeking a degree

Skills

• Able to handle multiple tasks or projects at one time while meeting assigned deadlines
• Shows initiative and a willingness to learn
• Able to solve basic problems, follow guidance, and contribute to team projects
• Interest in developing skills in project coordination and presentation
• Proficient with computer applications and programs associated with the position (e.g., Microsoft Office suite, Canva)
• Strong attention to detail and follow-up skills
• Customer service skills and phone and e-mail etiquette

Key Learning Objectives

• Develop skills and acquire experience in written and oral communication
• Develop skills and acquire experience with graphic design
• Develop skills and acquire experience in public speaking
• Acquire experience and exposure to information technology systems, programs, and processes
• Develop interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
• Learn the fundamentals of Organizational Change Management (OCM) and how communication and engagement support technology adoption

Pay

The budgeted hourly range is $12.50, $15.00, or $16.50 per hour, based on relevant experience.