IT Applications Specialist - Workday

Position Overview

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! This hybrid (remote/in-office) position is a subject matter expert in the Workday ecosystem and technology.

Responsibilities

• 35% Under general supervision: Build
  - Good understanding of Platform/Systems Procedures to improve the existing systems by applying the appropriate changes or updates.
  - Day-to-day unit functions of specialized technology such as: User management, License management including new user setup/deactivation, roles, profiles, permissions, public groups.
  - Medium complexity configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.
  - Create and Optimize simple Workflows & Dashboards

• 10% Support: Tier 3 support for production systems.
  - SDLC Monitoring applications and existing EIB integrations
  - User support.

• 15% Document: Development of functional requirements
  - Technical requirements.
  - Business Process Workflow diagrams.
  - Work on approved project management software.
  - Knowledge base and deliver Technical Documentation

• 15% Coordinating: Releases / CRQ Owner
  - Application upgrades
  - Testing & deployment
  - User Training
  - e. Monitor user adoption.

• 15% Liaise with: Business partners & users
  - Vendors both for implementation projects and issue support
  - Technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams.

• Analysis of: Customer needs and developing of functional requirements that specify what the technology solutions should do and how they should perform.
  - Current business processes and systems to identify their strengths and weaknesses.
  - Areas for improvement where technology can enhance efficiency, quality, or member satisfaction.

Required Experience and Education

• Bachelor's degree. Acceptable fields of study: Software Engineering, Business, Information Systems, Data Analysis, and Engineering.
• Acceptable Relevant Experience: 2 years.
• Additional four years of relevant experience can be considered in lieu of degree.
• Experience with Workday Studio.
• Understanding, but still learning about the SECU organization, Finance Industry, banking, and has a service minded work ethic.
• Comfortable with specific product, platform, or system the solution uses.
• Shows interest in all of SECU IT to be well rounded and communicative.
• Solution minded problem solver.
• Collaborative and team player attitude with excellent communication skills both written and oral.
• Must adhere to the work schedule and attendance policy established by the manager.
• Must be able to confidently interact with technical, non-technical, and management staff.
• Review and refinement of the product backlog, sometimes contributing to setting priority.
• Stay up to date on the latest industry trends and technical advancements.
• Must be able to speak English fluently.
• Has strong analytical skills with high attention to detail.
• Serves as on-call responder for software the team supports.

Desired Skills

• Bachelor's degree.
• Desired Relevant Experience: 5 years.
• Experience with Software Development Life Cycle (SDLC).
• Experience working with JIRA.
• Experience working with SCRUM Agile.
• Working knowledge of Remedy.
• Experience and understanding of inbound/outbound EIB integrations.

Special Position Requirements

• Sitting for prolonged periods.
• Telephone for prolonged periods.
• Computer for prolonged periods.

Benefits

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Pay

Not specified

Schedule

Not specified