IT Applications Professional II – Enterprise Content Management (ECM)

This position is eligible for remote work in one of the following states: Arkansas, Colorado, Georgia, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin, or Wyoming. Some travel to the corporate office in Tulsa, OK will be required for office meetings as needed.

About the role

Participate, with general supervision, in the design, configuration, support, and lifecycle management of SharePoint Online and other enterprise content management (ECM) solutions. Responsibilities include supporting business requirements, site and content management, workflow and automation needs, testing, deployment, documentation, governance, records management, and ongoing maintenance activities across ECM platforms.

Responsibilities

• Works independently with general supervision to design, configure, test, deploy, and maintain SharePoint Online and other ECM solutions as prioritized by the business, including site structures, repositories, lists, libraries, permissions, metadata, documentation, and training materials.
• Design, configuration, testing, maintenance, and documentation of reliable and scalable SharePoint Online, Microsoft 365, and ECM content management solutions that support user requirements and business processes.
• May influence others through explanation of SharePoint and ECM capabilities, governance standards, policies, records management practices, and best practices.
• Participate in SharePoint Online and ECM projects and operational processes through the full solution lifecycle, from requirements gathering and design through deployment, adoption, and support.
• Gather and document business requirements from users to determine SharePoint and ECM capabilities, site or repository design, metadata, permissions, automation, records management, and reporting needs. Consult with users on priorities, complexity, governance considerations, and business impacts.
• Coordinate and communicate SharePoint and ECM configuration, support, migration, and enhancement activities with other team members, infrastructure personnel, Microsoft 365 administrators, vendors, business stakeholders, and management.
• Follow defined change control, compliance, records management, security, and governance procedures associated with SharePoint Online administration, ECM solution delivery, and related documentation.
• Deploy and support existing SharePoint and ECM solutions, templates, lists, libraries, workflows, repositories, and governance patterns across additional business areas.
• Interact with business users through consulting, troubleshooting, and training to ensure effective use of SharePoint Online, Teams-connected sites, document libraries, metadata, permissions, and related ECM and Microsoft 365 services.
• Collaborate with key process owners on documentation and resolution of SharePoint and ECM defects, enhancements, migrations, permissions issues, workflow needs, and content management projects.
• May review SharePoint and ECM configuration, documentation, or support work completed by lower-level professionals.
• Solve difficult, but typically not complex, SharePoint Online and ECM configuration, access, content management, workflow, and user support problems.

Requirements

• Bachelor's Degree in MIS, computer science, mathematics, other related field, or an equivalent combination of formal education and job-related experience.
• Experience with SharePoint Online administration, configuration, site design, list and library management, permissions, metadata, Microsoft 365 collaboration solutions, and PowerShell scripting for automation, reporting, and administrative support.
• Experience supporting SharePoint-based and broader ECM business solutions, including configuration, testing, troubleshooting, documentation, and user adoption.
• Experience with SharePoint lists, libraries, metadata, content types, views, permissions, repositories, and related content or data management concepts.
• Experience with solution delivery lifecycle methodology, change management, governance, records management, and basic project management concepts in a Microsoft 365, SharePoint, or ECM environment.
• Experience with SharePoint management and migration tools such as AvePoint, Quest, Varonis, and Cognillo.

Skills

• Use and function of office equipment including computers and applicable software.
• Apply math, algebra, and statistical methods.
• Interact, advise, and communicate effectively.
• Communicate and/or exchange information or instruction; conduct oral presentations and/or meetings.

Physical Demands

• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
• Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally).
• Walking: Moving about on foot (Frequently).
• Sitting: Remaining in a seated position (Constantly).
• Lifting: Raising or lowering an object from one level to another (Occasionally).
• Carrying: Transporting an object (Occasionally).
• Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally).
• Pulling: Exerting force upon an object so that the object moves toward the force (Occasionally).
• Climbing: Ladders, stairs (Occasionally).
• Balancing: Maintaining body equilibrium to prevent falling (Occasionally).
• Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally).
• Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally).
• Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally).
• Crawling: Moving about on the hands and arms in any direction (Occasionally).
• Reaching: Extending hands and arms in any direction (Constantly).
• Handling: Seizing, holding, grasping, turning, or otherwise working with the hand or hands (Constantly).
• Fingering: Picking, pinching, or otherwise working with the fingers (Constantly).
• Feeling: Perceiving attributes of objects such as size, shape, temperature, or texture (Constantly).
• Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently).
• Hearing: Perceiving the nature of sound by the ear (Frequently).
• Near Vision: Clarity of vision at 20 inches or less (Constantly).
• Far Vision: Clarity of vision at 20 feet or more (Frequently).
• Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships (Frequently).
• Color Vision: Ability to identify and distinguish colors (Constantly).

Working Conditions

• Employee is subject to inside environmental conditions.
• Well-lighted, climate-controlled areas (Constantly).
• Frequent repetitive motion (Constantly).
• Constant use of CRT (Computer Monitor(s)).
• Travel to other locations required.
• Driving may be required based on assigned tasks; applicable driver's license may be needed.

Pay

Expected salary range: $82,000.00 - $122,000.00.