IT and A/V Support Specialist--Austin, TX

About Us

Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever‑changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

Role Overview

As the Austin Headquarters A/V Support Specialist, you will be the go‑to for help during executive meetings and any audiovisual needs. When not managing projectors and speakers, you will assist the IT Support team with internal tech support issues, handling staff requests, troubleshooting, maintenance, account creation, and configuration of workstations, printers, and related hardware and software. The role includes providing remote assistance and liaising with third‑party vendors, and may require availability outside standard business hours to support executive meetings.

Major Duties and Responsibilities

• Provide rapid, hands‑on support for IT, mobile devices, A/V systems, and software, particularly during meetings.
• Set up and deliver live support for board meetings, virtual conferences, and town halls.
• Handle onsite and remote technical support cases via phone, email, and ticket submission.
• Create and maintain technical documentation.
• Install, configure, and troubleshoot operating systems and applications.
• Diagnose hardware problems with A/V systems, workstations, and printers.
• Identify root causes of technical problems, including network, hardware, and cabling issues.
• Administer Microsoft 365, ensuring reliable operations, security, and performance across Exchange, SharePoint, Teams, OneDrive, and related services.
• Manage user accounts, group permissions, and license assignments.
• Maintain and support network infrastructure including switching, firewalls, and wireless equipment.

Required Qualifications

• Bachelor’s Degree in Computer Science or related field and/or relevant professional experience.
• Legal authorization to work in the United States without employer sponsorship now or in the future.
• Strong understanding of Microsoft 365, including Exchange, SharePoint, Teams, OneDrive, Entra, and Intune.
• Proficient knowledge of setting up A/V equipment.
• Excellent written and oral communication skills.
• Ability to deliver top‑tier technical support to the C‑level team.
• Willingness to occasionally work outside normal business hours to support executive meetings.

Compensation

The starting salary for this position is $60,000–$70,000, based on relevant experience, skills, and industry knowledge.

Benefits

• Medical, Dental, Vision, HSA, FSA – all effective on day 1
• Company‑paid Basic Life Insurance, Accidental Death & Dismemberment, Long‑Term Disability, and Short‑Term Disability
• 401(k) program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self‑Managed PTO

Mission

To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us. Helping customers grow by getting the most from their human capital. Helping our employees grow personally and professionally. Growing relationships in our communities that inspire goodness. Grow shareholder value.

Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Values

• Embrace Change
• Lead with Integrity
• Own the Outcome
• Deliver Awesome
• Be a Good Human