IT Analyst - Voice & Collaboration

We need to output HTML fragment with sections: h3 headings for sections present: About the role? The posting includes "Role Summary" then "Responsibilities & Essential Functions", "Position Requirements", "Additional Valuable Skills", "Essential Functions", "Physical & Safety Requirements", "About You", "People First Culture". Also maybe "Benefits", "Pay", "Schedule" not present, so omit. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO etc. There's none. We need to not repeat job title as heading. Not include Job ID. We need to include sections only when posting has real specific content. So we will include sections for: Role Summary, Responsibilities & Essential Functions, Position Requirements, Additional Valuable Skills, Essential Functions (maybe duplicate? Actually there is "Essential Functions" after Additional Valuable Skills; but there is also "Essential Functions" earlier? The posting includes "Essential Functions" after Additional Valuable Skills. There's also "Essential Functions" earlier? Actually after Position Requirements there is "Additional Valuable Skills" then "Essential Functions". Then "Physical & Safety Requirements", "About You", "People First Culture". We'll keep them. We need to convert lists to

  • . Many bullet-like sentences separated by periods. We need to identify lists: In Responsibilities & Essential Functions there are many items separated by periods but not explicit bullet list. However we can treat each sentence as a list item? The instruction: Use
    • for any list of duties/requirements/benefits. The posting has duties enumerated as sentences separated by periods but not bullet. We could still wrap each duty in
    • . But we need to preserve all substantive information; we can convert each duty sentence into
    • . Similarly for Position Requirements: list of items separated by periods. Additional Valuable Skills: list of skill areas. We'll need to parse the text and produce appropriate HTML. Let's extract sections. First, there is introductory paragraph about Buckeye. That's prose; we can put in

      maybe under a heading? There's no heading for that; maybe we can just put it as

      before first heading? The instruction: Use

      for section headings (e.g. About the role, Responsibilities, Requirements...). It doesn't forbid having a leading paragraph without heading. We'll include it as

      . Then "Role Summary" heading: we can make

      Role Summary

      then

      with the paragraph. Then "Responsibilities & Essential Functions": heading

      Responsibilities & Essential Functions

      then a
      with each duty as
      • . Then "Position Requirements": heading

        Position Requirements

        then
        with each requirement. Then "Additional Valuable Skills": heading

        Additional Valuable Skills

        then
        with each skill. Then "Essential Functions": heading

        Essential Functions

        then

        with the paragraph(s). Actually there are two paragraphs: "This position requires the ability to safely and successfully perform essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and or/quantitative productivity standards." and "This role requires the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards." and "This position requires compliance with all personnel policies." We'll combine into

        maybe multiple

        but we can put them in one

        separated by spaces or separate

        . Probably separate

        for each sentence. Then "Physical & Safety Requirements": heading

        Physical & Safety Requirements

        then

        with the two sentences. Then "About You": heading

        About You

        then

        with the paragraph. Then "People First Culture": heading

        People First Culture

        then

        with the paragraph. We must not include sections like Benefits, Pay, Schedule. Now we need to extract the exact text for each. Let's copy the relevant parts. Intro paragraph before Role Summary: "Buckeye is the premier infrastructure and logistics provider for the world’s energy needs, both today and tomorrow. Since 1886, we have successfully navigated transitions in the way energy has been distributed to continually meet the needs of an evolving market and industry environment. Our people are a critical element to the success and longevity of our operational history and our future as we seek to thrive through the energy transition. We own and operate a diversified global network of integrated assets providing midstream logistic solutions, primarily consisting of the transportation, storage, processing, and marketing of liquid petroleum products. We are committed to safely and responsibly providing world-class service to meet the continually evolving energy needs of our customers and the communities we serve. As part of this commitment to our customers, we are continually diversifying our platform and service offerings to enable less carbon intensive energy solutions and undertaking decarbonization efforts on our operations." That's the intro. Now Role Summary paragraph: "The IT Analyst, Voice & Collaboration role will be directly involved in maintaining and developing areas of technology related to voice systems including Cisco Unified Communication Manager and its related Webex environment, Apple iOS/iPadOS support with mobile device management using Microsoft InTune, Audio/Video/Conference room assistance, and end-user support. The role will utilize Service Now ticketing system for management of end user support tickets and adhere to Service Level Agreements." Now Responsibilities & Essential Functions list: We need to extract each duty sentence. The text: "Project Implementation. Complete assigned tasks that assist with the implementation of various projects related to Buckeye’s applications. Document end-user requirements related to the new applications.System Maintenance. Perform the maintenance of the various systems and technologies. Respond to reported application issues.Application Administration. Assist system administrators in the setup of assigned applications and administering systems interfaces.Internal Support. Support the various IT systems with lifecycle management of assigned and dependent applications. Documentation. Create documentation for all supported applications and ensure documentation is current. Documentation may include IT PMO, Disaster Recovery, Interconnection, etc.Testing. Test application upgrades before releasing them to Buckeye Business and provide recommendations for application system upgrades and enhancements.On-Call Support. Provide on-call support during non-business hours to Operations on an as-needed basis.Customer Service. Provide exceptional customer service.Process Improvements. Assist with identifying potential opportunities to increase efficiencies and/or improvements to existing processes. Help identify gaps in the current business model and propose processes that will help move the business forward.And other duties as assigned." We need to split into items. Each seems to start with a bold heading like "Project Implementation." then sentence. We can treat each as separate

        • . Let's list: - Project Implementation. Complete assigned tasks that assist with the implementation of various projects related to Buckeye’s applications. Document end-user requirements related to the new applications. - System Maintenance. Perform the maintenance of the various systems and technologies. Respond to reported application issues. - Application Administration. Assist system administrators in the setup of assigned applications and administering systems interfaces. - Internal Support. Support the various IT systems with lifecycle management of assigned and dependent applications. - Documentation. Create documentation for all supported applications and ensure documentation is current. Documentation may include IT PMO, Disaster Recovery, Interconnection, etc. - Testing. Test application upgrades before releasing them to Buckeye Business and provide recommendations for application system upgrades and enhancements. - On-Call Support. Provide on-call support during non-business hours to Operations on an as-needed basis. - Customer Service. Provide exceptional customer service. - Process Improvements. Assist with identifying potential opportunities to increase efficiencies and/or improvements to existing processes. Help identify gaps in the current business model and propose processes that will help move the business forward. - And other duties as assigned. We'll keep the period after each heading as part of the text. Now Position Requirements list: Text: "HS Diploma or GED Equivalent, Certifications, College degree preferred in Information System or related discipline.1-3 Years of IT support experience.Cisco unified communications platform. Troubleshoot, support and work with Cisco support vendor.Apple IOS mobility platform. Troubleshoot, support and work with Apple support vendor.Microsoft Office 365 End point management platform. Manage and support mobile devices within the standard MDM and ABM platforms. WebEx App. (Messaging and Conference equipment) Troubleshoot, support, train end users and work with WebEx support vendor.Provide support for local conference rooms with AV needs, work closely with other IT teams in cross support areas. Develop and help maintain documentation, processes and support standards." We need to split items. Looks like each item ends with a period before next capital letter? Let's parse: - HS Diploma or GED Equivalent, Certifications, College degree preferred in Information System or related discipline. - 1-3 Years of IT support experience. - Cisco unified communications platform. Troubleshoot, support and work with Cisco support vendor. - Apple IOS mobility platform. Troubleshoot, support and work with Apple support vendor. - Microsoft Office 365 End point management platform. Manage and support mobile devices within the standard MDM and ABM platforms. - WebEx App. (Messaging and Conference equipment) Troubleshoot, support, train end users and work with WebEx support vendor. - Provide support for local conference rooms with AV needs, work closely with other IT teams in cross support areas. - Develop and help maintain documentation, processes and support standards. But note some items have two sentences (like Cisco unified communications platform. Troubleshoot...). We'll keep as one
        • containing both sentences. Now Additional Valuable Skills list: Text: "Makes clear and convincing verbal presentations to individuals or groups. Independently delivers presentations and briefings as required within role. Effectively and consistently facilitates meetings with key stakeholders.Decision Making & Problem Solving. Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, experience, and judgement. Appropriately escalates issues requiring direct manager insights, input on decisions. Ability to effectively seek out others, including leaders or key stakeholders to ensure the best decision is made.Customer Service. With guidance identifies potential issues that could impact internal or external customers and resolves issues as appropriate. Promptly reacts to requests from customers in a timely and professional manner. Reinforces importance of customer service.Stakeholder Engagement. Ability to maintain good relationships with the people who have the most impact on your work. Actively seek feedback from stakeholder groups; develop effective listening skills.Use of Resources. Ability to lead self and request resources as necessary to deliver work deliverables.Time Management & Organization. Can effectively structure work and agreed deliverables according to company standards. Ability to organize tasks and time to prioritize activities that advance project goals and key deliverables.Self-Development. Takes initiative to work with direct manager to assess development needs and seeks out constructive feedback. Works with direct manager to implement plans as needed to improve upon identified development needs. Works with direct manager to proactively gain knowledge and seeks opportunities to further develop abilities." We need to split items. Each seems to start with a bold heading then sentences. Let's list: - Makes clear and convincing verbal presentations to individuals or groups. - Independently delivers presentations and briefings as required within role. - Effectively and consistently facilitates meetings with key stakeholders. - Decision Making & Problem Solving. Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, experience, and judgement. Appropriately escalates issues requiring direct manager insights, input on decisions. Ability to effectively seek out others, including leaders or key stakeholders to ensure the best decision is made. - Customer Service. With guidance identifies potential issues that could impact internal or external customers and resolves issues as appropriate. Promptly reacts to requests from customers in a timely and professional manner. Reinforces importance of customer service. - Stakeholder Engagement. Ability to maintain good relationships with the people who have the most impact on your