IT Analyst (VN3106)

About the role

The Service Desk Team supports the IT needs of Marex, a leading financial services firm with unique market access and technology capabilities. Reporting to the COO, Technology, the team is part of a broader IT department that includes software development, infrastructure, and data teams, all working towards enhancing business efficiency and compliance.

Responsibilities

• Maintain accurate logging of all incidents, services requests, and changes in the Service Desk system (JIRA)
• Manage and timely resolve Service Desk tickets
• Effectively escalate tickets needing attention
• Handle users professionally and efficiently
• Collaborate and share best practices with other IT team members through the internal knowledge base system
• Support standard Microsoft technologies, phones, and trading applications
• Build, image, upgrade, and maintain both laptops and desktops
• Document and maintain new technologies and identify their benefits to the business
• Keep technical skills updated with company requirements
• Align working practices to ITIL framework where appropriate
• Manage PC setups/desk moves as required
• Lead additional ad hoc responsibilities such as entering IT invoices in PeopleSoft, handling moves and logistics
• Occasionally travel to Data Center and other offices in the assigned region
• Comply with Sarbanes-Oxley operational requirements relevant to their role
• Comply with company’s regulatory requirements under the SEC, FINRA, NFA, CFTC, and other applicable exchanges

Requirements

• Bachelor's degree in computer science or related field
• Minimum of 3-4 years' experience in banking/financial services
• Preferred experience with:
• Standard Microsoft
• Microsoft Windows 10, Windows Server (AD/DNS/DHCP/GPO)
• Microsoft Exchange/Office365
• Cisco Call Manager
• Bloomberg, TT, IceChat, WebIce, Future Source, Citrix, Cloud9, Office 365, LMESelect, Fidesa, Neon, CQG, OMS Options City, IOA (Whentech), Reuters, Mimecast, Global Protect, CrowdStrike, Teams, CME, Trayport

Qualifications

• Knowledge of risk and compliance requirements in a regulated environment
• Understanding of the ITIL framework
• Adaptability and nimbleness in a fast-paced environment

Skills

• Technical proficiency with Microsoft technologies
• Strong problem-solving and customer service skills
• Ability to manage multiple tasks and prioritize effectively
• Good understanding of regulatory compliance

Benefits

• Professional development opportunities
• Competitive compensation package
• Flexible working arrangements
• Health and wellness programs

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.

Benefits

• Health insurance
• Retirement plans
• Employee assistance program

Company Values

• Respect: Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm.
• Integrity: Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.
• Collaborative: We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork.
• Developing our People: Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.
• Adaptable and Nimble: Our size and flexibility are an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements.

Conduct Rules

• Act with integrity
• Act with due skill, care, and diligence
• Be open and cooperative with the FCA, the PRA and other regulators (where applicable)
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct