IT Analyst I- Enterprise Platforms

Responsibilities

• Serve as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement.
• Administer and support enterprise platforms including SharePoint, Miro, Docusign, LinkedIn Learning, Adobe Creative Cloud, SnagIt, workplace security systems, AI-powered support solutions, and other Digital Workplace technologies.
• Manage platform configuration, user access, licensing, workflows, and integrations.
• Provide advanced support for enterprise platforms, working with users, vendors, and IT teams to resolve issues and improve platform performance.
• Support software licensing, renewals, vendor relationships, contracts, and budget planning activities.
• Create and maintain technical documentation, knowledge articles, and support procedures.
• Participate in platform upgrades, implementations, and continuous improvement initiatives.

Requirements

• Experience supporting business applications, SaaS platforms, or enterprise technologies.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working with vendors and business stakeholders.
• Strong communication, organization, and customer service skills.

Qualifications

Preferred qualifications:

• Experience with SharePoint, Microsoft 365, ServiceNow, or similar enterprise platforms.
• Experience managing software licensing, subscriptions, and vendor relationships.
• Experience with AI, automation, chatbots, or knowledge management solutions.
• Experience working in a manufacturing or enterprise environment.
• Associate degree in Information Technology, Business, Information Systems, or a related field, or equivalent work experience.

What Success Looks Like

• Enterprise platforms are stable, secure, and well maintained.
• Users receive timely and effective support with a strong focus on customer experience.
• Vendor relationships, software licensing, contracts, and renewals are effectively coordinated.
• Documentation and platform configurations remain current and accurate.
• AI-powered solutions continue to improve employee self-service and support efficiency.
• Opportunities for automation and platform improvements are identified and implemented.

Benefits

• Competitive compensation based on skills.
• Industry leading health, dental, and vision plans.
• Generous 401(k) savings and profit sharing.
• On-site UW Health clinic, fitness center, and walking paths.
• Education assistance and internal training programs.
• Electric vehicle charging.
• Maternity & paternity leave.

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended.