IT Analyst 3

Duties & Responsibilities

• Collaborate with department staff and IT to gather requirements, define process flows, and map system dependencies.
• Document current-state and future-state workflows using standard tools and methodologies (e.g., BPMN, Visio, Lucidchart).
• Identify opportunities for process improvement and automation.
• Participate in end-user training as systems are introduced or updated.
• Configure software applications to align departmental workflows and operational requirements.
• Work with IT staff and vendors to implement system changes, ensuring data integrity, compatibility, and security.
• Conduct testing and validation of system configurations before deployment.
• Collect, analyze, and interpret data from multiple sources to identify trends, patterns, and performance issues.
• Build and maintain reports, dashboards, and visualizations to support operational decision-making.
• Conduct root cause analysis on system or process anomalies.
• Maintain accurate documentation of system configurations, business rules, data mappings, and process workflows.
• Update documentation as systems, processes, or regulations change.
• Develop user guides and training materials that help non-technical staff use systems effectively.

Skills & Qualifications

• 1-3 years of experience as a business analyst or data analyst, with exposure to systems analysis, process documentation, or configuration management.
• All qualified applicants must have earned a bachelor’s degree from an accredited university with a focus in Computer Science, Information Systems, Business Administration, or a related field, or equivalent experience.
• Proficiency in data analysis tools such as SQL, Excel, Python, or R; familiarity with process modeling tools (e.g., BPMN, Visio) is a plus.
• Familiarity with system configuration concepts, such as ERP or CRM platforms, workflow tools, or similar business applications.
• Clear written and verbal communication skills; able to work effectively with both technical staff and non-technical end users.
• Detail-oriented, with a structured approach to documentation and problem-solving.
• Understanding of the uniquely sensitive and confidential nature of the professional services provided by the Office.