IT Administrator (Global Support)

Key Responsibilities

• Provide day-to-day IT support for employees across global offices (North America, China, India, Mexico)
• Troubleshoot hardware, software, and network issues (laptops, mobile devices, peripherals)
• Manage onboarding and offboarding IT processes (account setup, access provisioning, equipment)
• Create and maintain IT documentation, policies, and standard operating procedures
• Establish proper procedures, processes and controls for IT across the company

Systems & Infrastructure Management

• Administer core IT systems (e.g., Microsoft 365, MDM tools)
• Manage identity and access (SSO, MFA, role-based permissions)
• Support device management platforms (e.g., Jamf, Intune, or similar)
• Maintain system performance, uptime, and security
• Microsoft Stack: Act as the primary administrator for Microsoft 365 and Active Directory (Entra ID), ensuring high availability and seamless integration across regions.
• SharePoint Management: Design and maintain our SharePoint architecture to facilitate global collaboration and secure document storage.
• Network & Connectivity: Oversee global office networking (VPNs, Wi-Fi, and SD-WAN) to ensure our offices in Canada, India, and China remain securely synced with HQ.

Global IT Coordination

• Partner with regional teams to support international offices and remote employees
• Ensure consistency in IT processes, tools, and security standards globally
• Cook with vendors and service providers for hardware, software, and support services

Security & Compliance

• Enforce IT security policies and best practices
• Aid with security audits, compliance initiatives, and risk mitigation
• Manage endpoint protection, patching, and updates
• Identity Management: Lead password rotation management and MFA enforcement to protect our sensitive fintech data.
• Support compliance requirements such as SOC 2
• Endpoint Protection: Oversee the deployment of Anti-virus and EDR solutions across all global endpoints.
• Security Awareness: Design and lead the company's phishing awareness training and regular security drills.
• Audit Support: Ensure IT systems meet the rigorous security standards required for a leading fintech and IoT provider.

Projects & Continuous Improvement

• Support implementation of new IT systems and tools
• Identify opportunities to automate processes and improve efficiency
• Contribute to IT strategy as the company scales globally

Qualifications

• 10+ years of experience in IT support, systems administration, or similar role
• Experience managing SaaS tools (Microsoft 365, etc.)
• Experience establishing and setting up the IT function at an organization
• Strong troubleshooting skills across hardware, software, and networks
• Experience with identity and access management (SSO, MFA)
• Experience supporting global or distributed teams across multiple offices in different time zones
• Strong communication skills with the ability to support both technical and non-technical users

Preferred

• Knowledge of networking fundamentals (DNS, firewalls)
• Experience with IT ticketing systems (e.g., Jira, Zendesk, Freshservice)
• Exposure to security frameworks or compliance standards
• Scripting or automation experience (e.g., PowerShell, Bash)