IT Administrator

About the role

The IT Administrator is responsible for maintaining, securing, and supporting the company's technology infrastructure, systems, and applications.

Responsibilities

• IT Systems Administration: Install, configure, maintain, and troubleshoot computers, software, operating systems, and network infrastructure
• Network Management: Maintain company networks, firewalls, switches, wireless access points, and network connectivity
• Microsoft 365 & User Management: Administer user accounts, email systems, licenses, permissions, and employee onboarding and offboarding
• Cybersecurity: Monitor system activity, maintain security controls, investigate potential threats, and protect company data
• Backup & Recovery: Monitor data backups, perform restoration procedures, and support disaster recovery planning
• Business Applications: Maintain and troubleshoot company software, accounting systems, field operations applications, and other business-critical tools
• IT Asset Management: Track hardware, software licenses, equipment assignments, warranties, and technology replacements
• Technical Support: Provide technical assistance to employees, resolve IT issues, and coordinate with vendors and service providers
• Employee Onboarding & Training: Set up employee accounts, configure equipment and system access, and provide staff training on company technology and software
• Documentation & Training: Maintain IT procedures, system documentation, and user guides while providing employee training as needed
• Website Maintenance: Maintain company website content, functionality, and routine technical updates
• IT Planning & Improvements: Coordinate technology upgrades, evaluate new solutions, and recommend improvements to support company operations
• Perform other related duties as assigned

Qualifications

• Active Directory and user account management
• Microsoft 365 administration
• Network administration (TCP/IP, DNS, DHCP)
• VPN configuration and troubleshooting
• Multifactor authentication (MFA/2FA)
• Firewall, switch, and wireless network management
• Cybersecurity and endpoint protection
• Email security, SPF, DKIM, and DMARC
• Data backups and disaster recovery
• Windows operating systems and software deployment
• Hardware installation and troubleshooting
• Remote access and remote support tools
• IT asset and software license management
• Cloud services and identity management
• IT documentation and technical support
• Strong problem-solving and communication skills
• Relevant IT experience, education, or certifications preferred
• Valid Texas Driver's License