IT Administrator

Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to simplify employee benefits and HR management. Our platform supports benefits administration, employee onboarding, and other HR tasks for over 180,000 companies and 14 million employees nationwide. We’ve been named a Washington Post Top Workplace for six consecutive years.

About the role

We are seeking an IT Administrator with a strong background in IT troubleshooting and systems administration to support our growing organization and enhance our IT practices. This onsite role, based in our Bethesda and Frederick, MD offices, involves Microsoft 365 and Azure administration, device management via Intune, ticketing system support, and hardware logistics. The ideal candidate is a critical thinker who values process improvement, high-quality work, and collaboration, with a curiosity to understand the "why" behind technical issues.

Responsibilities

• Take ownership of day-to-day IT operations, systems administration, and technical projects for the Bethesda and Frederick offices.
• Serve as a point of contact for on-site and remote technical issues, providing troubleshooting and support through our ticketing system, and escalating complex issues as needed.
• Manage device provisioning, deployment, and compliance for macOS and Windows using Intune and Apple Business Manager.
• Administer Microsoft 365, Azure, and Exchange, including user identity, access provisioning, licensing, and basic security configuration.
• Support onboarding and offboarding workflows, including account creation, access provisioning, and device setup.
• Maintain and improve hardware inventory, procurement processes, and device lifecycle management.
• Create, update, and maintain IT documentation, procedures, and technical standards.
• Research new tools, technologies, and best practices, and propose improvements to enhance security, reliability, and efficiency.
• Support office infrastructure such as networking, cabling, Wi-Fi troubleshooting, and AV systems.
• Assist with configuration and maintenance of switches, firewalls, and other network appliances as needed.
• Collaborate with Security, Engineering, HR, and other teams on cross-functional initiatives.

Requirements

• 3-5 years of experience in IT administration, systems support, or a similar technical role.
• Experience working in an ITSM tool or ticketing system.
• Hands-on experience with Microsoft 365 and Azure AD administration, including identity and access management.
• Experience managing devices using Intune, Apple Business Manager, or similar MDM platforms (macOS and Windows).
• Experience troubleshooting macOS and Windows hardware, conferencing tools, and peripherals.
• Strong customer service and communication skills, including the ability to confidently support executives.
• Working understanding of RBAC, IAM, MFA, and modern identity and access security principles.
• Familiarity with common networking protocols such as HTTPS, SMTP, SFTP, and RDP.
• Fundamental understanding of IT security principles, risk vectors, and common vulnerabilities.
• Ability to prioritize and work independently while collaborating effectively within a team.
• Genuine eagerness to learn new technologies and adapt processes accordingly.

Pay

Base salary range: $65,000—$100,000 USD. The actual pay may vary based on factors such as the candidate’s experience, skills, qualifications, location, and internal equity.

Benefits

• Paid time off and Volunteer Time Off.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Disability coverage.
• Educational reimbursements.
• Paid parental leave.