IT Administrator

Duties and Responsibilities

• User Support and Technical Assistance: Provide day-to-day technical support to end-users, addressing hardware, software, and network-related inquiries promptly and efficiently.
• Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations.
• Aid in setting up and configuring workstations, printers, and other peripherals for employees.
• System Administration: Assist in maintaining our servers, ensuring their stability, security, and optimal performance.
• Maintain system resource utilization, identify potential bottlenecks, and take proactive measures to avoid disruptions.
• Aid in data backups and contribute to disaster recovery planning.
• Network Management: Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access.
• Software and Hardware Management: Install, upgrade, and configure software applications, ensuring they are properly licensed and updated.
• Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements.
• IT Security and Compliance: Assist in implementing and enforcing IT security policies and procedures to safeguard sensitive data and protect against cyber threats.
• Stay informed about the latest security threats and best practices and actively participate in security awareness programs.

Skills and Qualifications

• Must have 2-3 years of work experience as an IT Support Specialist, or a similar role.
• Expert communicator with strong experience providing white-glove service to senior leaders and executives.
• Solid knowledge of computer systems, hardware, software, and network administration.
• Strong experience with Microsoft Windows and Office applications.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment.
• Bachelor’s degree in computer science, Information Technology, or a related field is preferred.
• Must possess a valid Driver’s license and be able to operate a light vehicle.
• Ability to drive and access various areas of the mine site(s).