IT Administrator

About the role

The IT Administrator is responsible for all aspects of network administration including servers, desktop/laptop systems, communications hardware/software and office systems as well as all aspects of the Help Desk. The IT Administrator works with IT Manager to perform as a liaison between technical and non-technical employees within AVANCE San Antonio. The IT Administrator is responsible for creating a welcoming atmosphere at all times for AVANCE San Antonio internal employees and AVANCE San Antonio external program participants.

Responsibilities

• Troubleshoots and resolves hardware, connection, printer and software issues reported to the Service Desk.
• Assists users with computer issues remotely or in-person.
• Updates network applications as required.
• Troubleshoots and resolves all problems encountered with hardware and software.
• Escalates requests to the appropriate party, as needed.
• Replaces or repairs defective parts and equipment.
• Conducts technology training for new users.
• Conducts briefings and demonstrations for users to enhance system productivity.
• Provides support to the Technology team.
• Assists in the development of training coursework and materials.
• Performs routine server monitoring and performance benchmarking.
• Monitors and removes virus, spyware, and other non-authorized software.
• Maintains and expands knowledge base in area of expertise.
• Attends courses to develop and keep skills and knowledge current.
• Complies with continuing education requirements.
• Increases efficiencies, technical ability and interpersonal skills.

Requirements

• Associate’s Degree in Computer Technology or related field with certifications such as MCP, A+, and Network+ are preferred.
• A minimum of two (2) years of experience with providing Service Desk workstation and network infrastructure support.

Skills

• Bilingual in Spanish and English preferred
• Physical exam and background checks are required for this position
• Ability to interact effectively with people from diverse backgrounds
• Ability to communicate effectively, verbally and in writing.
• Proficiency in MS Office software applications with advance skills using Microsoft Outlook, Word, PowerPoint and Excel, and Adobe Acrobat.
• Must be honest, dependable and able to meet deadlines.
• Self-motivated

Working Conditions

General office and sedentary. Regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Use of personal computing equipment. Maintain emotional control under stress; work with interruptions and deadlines; walking, standing, stooping, bending, pulling, and pushing; occasional: lifting/carrying, pulling/pushing 10-50 pounds. Work evenings and weekends as needed.

Occasional exposure to biological hazards (communicable diseases, bacteria, insects, mold, fungi, etc.). Occasional exposure to weather related conditions when working in outside environment/neighborhoods and events.

Travel

Ability to travel to various sites: Dependable transportation is required daily with a valid driver’s license, a clean driving record (subject to annual MVR (Motor Vehicle Report) check and policy), current auto liability insurance and be bondable by AVANCE, Inc. Travel required up to 50% of the time for work-related site visits, meetings, and functions.