IT Administrative Support Specialist

Overview

IT Administrative Support Specialist, Full-time
Location: Onsite Arlington Heights
Days/Hours: Monday - Friday, 7:30 am - 4:00pm

Key Responsibilities

• Case Management and Clinical Workflow Support:
  • Review cases that are more than three days old without a completed report.
  • Identify the cause of delays and notify radiologists for follow-up and resolution.
  • Review DocPanel cases that have remained unread for more than 24 hours and notify DocPanel via email for follow-up.
  • Monitor unread cardiac cases to ensure reports (including echocardiograms, EMGs, and stress tests) are completed and properly associated with the correct records.
  • Merge manually entered exams into the appropriate patient records.
  • Monitor the IB Dashboard for locked user accounts and process requests for physician portal account creation.
• Account Management and User Support:
  • Provision new employees by collecting required information and creating accounts for all necessary systems, including Gmail, PACS, Medics, ClearPath, RingCentral, Klara, and Updox.
  • Create and configure physician portal accounts.
  • Troubleshoot physician portal issues, including account access problems and image-viewing issues.
  • Troubleshoot patient portal issues related to report access.
• Data Management and System Maintenance:
  • Merge duplicate patient accounts created in error by the Front Desk across PACS, Medics, and Gravity.
  • Upload the Klara patient list as part of the legacy workflow prior to the Gravity implementation.
• General IT Support Operations:
  • Perform clerical and administrative IT duties while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule.
  • Provide general IT support by responding to and resolving incoming technical support requests.
  • Maintain the IT support inbox and respond to requests in a timely manner.
  • Prepare and deploy equipment for new hires, including computers, monitors, scanners, CD burners, phones, network switches, and other required hardware.
  • Travel to various office locations to provide IT support, deliver equipment and supplies, including CDs, biopsy equipment, BLMI apparel, and other operational materials.
  • Support the IT team with all other tasks and duties as assigned.

Qualifications

• Solid, concise verbal and written communication skills.
• Exhibits composure in busy, fast-paced environment.
• Possesses exceptional typing skills with speed and accuracy.
• Organized, with great attention to detail.
• Exceptional problem-solving and analytical thinking abilities.
• Flexible to adapt quickly to any disruptions or changes in the day.
• Able to take initiative making independent decisions when issues arise.
• Able to work independently and as part of a team.
• Strong time management skills and ability to prioritize tasks effectively.
• Multitasking and time management skills, with ability to prioritize tasks.

Education, Experience & Requirements

• High School Diploma or GED Certificate.
• Associates/Bachelor's Degree, related field of Information Technology, preferred.
• Relevant prior IT experience favored.
• Proficiency in Microsoft Office and Windows.
• Network printer know-how.
• End-user training and support.
• Network troubleshooting.
• Data analysis.

Benefits & Total Rewards

• Company paid time off and medical insurance.
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing.
• Access to a selection of ancillary benefits to customize coverage through employee-paid options.
• Dental Insurance.
• Vision Insurance.
• Life Insurance and AD&D.
• Short and Long Term Disability Insurance.
• Critical Illness Insurance.
• Accident Insurance.
• 401(k) with 4% company match, when eligible.

Additional Perks

• Annual uniform allowance.
• Competitive pay and growth opportunities.
• Quarterly appreciation breakfast/lunches.

Contact Information

For questions contact our recruiting team at recruiting@brightlightimaging.com