IT Administrative Support Specialist

Overview

IT Administrative Support Specialist, Full-time
Location: Onsite Arlington Heights
Days/Hours: Monday - Friday, 7:30 am - 4:00pm

Key Responsibilities

• Case Management and Clinical Workflow Support: Review cases that are more than three days old without a completed report. Identify the cause of delays and notify radiologists for follow-up and resolution.
• Review DocPanel cases that have remained unread for more than 24 hours and notify DocPanel via email for follow-up.
• Maintain the Manual Validation queue by merging manually entered exams into the appropriate patient records.
• Monitor unread cardiac cases to ensure reports (including echocardiograms, EMGs, and stress tests) are completed and properly associated with the correct records.
• Monitor the IB Dashboard for locked user accounts and process requests for physician portal account creation.
• Account Management and User Support: Provision new employees by collecting required information and creating accounts for all necessary systems, including Gmail, PACS, Medics, ClearPath, RingCentral, Klara, and Updox.
• Create and configure physician portal accounts.
• Troubleshoot physician portal issues, including account access problems and image-viewing issues.
• Troubleshoot patient portal issues related to report access.
• Data Management and System Maintenance: Merge duplicate patient accounts created in error by the Front Desk across PACS, Medics, and Gravity.
• Upload the Klara patient list as part of the legacy workflow prior to the Gravity implementation.
• General IT Support Operations: Perform clerical and administrative IT duties while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule.
• Provide general IT support by responding to and resolving incoming technical support requests.
• Maintain the IT support inbox and respond to requests in a timely manner.
• Prepare and deploy equipment for new hires, including computers, monitors, scanners, CD burners, phones, network switches, and other required hardware.
• Support the IT team with all other tasks and duties as assigned.
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping.
• Must be able to lift up to 15 lbs.

Qualifications

• Solid, concise verbal and written communication skills
• Exhibits composure in busy, fast-paced environment
• Possesses exceptional typing skills with speed and accuracy
• Organized, with great attention to detail
• Exceptional problem-solving and analytical thinking abilities
• Flexibility to adapt quickly to any disruptions or changes in the day
• Ability to be resourceful and take initiative making independent decisions when issues arise
• Ability to work independently and as part of a team
• Strong time management skills and ability to prioritize tasks effectively
• Multitasking and time management skills, with ability to prioritize tasks

Education, Experience & Requirements

• High School Diploma or GED Certificate
• Associates/Bachelor's Degree, related field of Information Technology, preferred
• Relevant prior IT experience favored
• Proficiency in Microsoft Office and Windows
• Network printer know-how
• End-user training and support
• Network troubleshooting
• Data analysis

Benefits & Total Rewards

• Company paid time off and medical insurance
• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing
• Access to a selection of ancillary benefits to customize coverage through employee-paid options
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

Additional Perks

• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/lunches

Contact Information

For questions contact our recruiting team at recruiting@brightlightimaging.com