IT Account Manager

Responsibilities

• Follows operating procedures as detailed in the DOCUmation Manual.
• Completes Quarterly Business Reviews & Best Practices Assessments.
• Discusses Quarterly Business Reviews and Best Practices Assessment with customers to provide input and suggestions.
• Helps customers with technology decisions to achieve their short and long-term business goals.
• Reviews project plans and completes project reviews.
• Provides timely verbal and written communications as required by clients, vendors, and staff.
• Ensures a high level of customer satisfaction.
• Continues to improve technical and customer service skills through continuing education and certifications.
• Builds lasting relationships with the operations/technical staff for each client.
• Safeguards all documentation is properly maintained and updated in a timely manner.
• Affords assistance to sales personnel with written and verbal responses to technical questions.
• Performs proof of concepts with customers to find optimal solution designs.
• Educates prospective clients on the advantages and implementation strategies of proposed solutions.

Requirements

• Provide a timely, polite, efficient service and a positive Company image.
• Able to prioritize in order to meet goals and deadlines.
• Highly experienced working both alone and as a team member.
• Experience implementing and supporting wide ranging technologies.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Experience with Computers and Networks.
• Experience with Customer Service, Written and Verbal Communication, Interpersonal Communication, Problem Solving, Decision Making, Critical Thinking, Teamwork, Attention to Detail, Analytical Thinking, Time Management, Working Under Pressure.

Physical Requirements

• Frequent standing and walking;
• Occasional bending, stooping, kneeling, reaching, and crouching;
• Visual acuity to read printed and electronic documents;
• Lifting and / or exerting of force up to 50 pounds frequently.