Account Manager

The role

We’re looking for a full-time Account Manager, who will be the primary contact for around 80 clients for all things post-sale.

Specifically, you will:

• Own the entire customer relationship from onboarding, to upsells, and through to future renewals.
• Work with the world’s leading venture investors to drive success with mission-critical software
• Drive account activation and success far and wide, such that every customer is genuinely impressed by how much value we bring to their business.
• Relay customer needs to the product team to ensure that our product roadmap properly prioritizes what will bring our customers the most value.
• Refine your craft and our processes, and evangelize those practices within our broader team.
• Forecast with accuracy to ensure we’re focusing on the right customers.

What we value

• Being customer-obsessed: You’ll need to get to your goals the right way, as we’d rather lose a deal than mislead customers. We expect all of our customer facing team to excel at responsiveness, understanding customer needs and having the product knowledge to solve customer problems.
• Continuous self-improvement: We care less about who we are today and more about who we can become. You’ll both receive and provide regular feedback via reviewing calls, written communication and anything else that we stumble across where we can get better. We index heavily on introspection, openness to feedback and direct communication.
• "Get shit done" attitudes: There are definitely easier jobs out there. We’ve gone viral and Account Executives have had a dozen calls a day for a week. We’ve had technical issues where Sales Engineers or Account Managers need to ship things late on a Friday. Speed wins and retains customers.

Role requirements

• Bachelor's degree and coursework in either business, sales, marketing or adjacent fields
• Minimum 2+ years of experience successfully managing customer relationships, ideally in a similar domain (SaaS or data companies).
• A resourceful, roll-up-your-sleeves mentality - you’ll help us refine what great looks like.
• Comfort with ambiguity and rapidly changing sales environments.
• Excellent communication skills - can speak to a variety of users and stakeholders (sales, engineers, data scientists).
• Technical acumen, and the ability to learn software products very quickly.
• An excitement to work in person 4+ days of the week at our office:
• NYC, Flatiron (a half block west of Madison Square Park)

Pay

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range: $100,000 – $200,000 USD + Equity (flexible depending on level)

All vary based on experience

Benefits

• Top of the line health, dental and vision insurance, with 100% premium covered
• 401k matching
• Free lunch in office
• Monthly team dinner (we have a lot of foodies) for each office
• Commuter benefits