Issue Resolution Billing Specialist

About the role

The Issue Resolution Billing Specialist will be the front line of customer service and billing needs for the division. This role involves compiling all necessary documentation and issuing credits or new invoices per customer requirements, handling pricing-related credits, bill-only invoices, rebates, and direct ship invoicing.

Responsibilities

• Manage daily inbound phone calls, ticket requests, and emails
• Process a variety of transactions, including warehouse delivery exceptions (overages, shortages, and damages)
• Handle credits and rebills, price adjustments, bill-only invoices, direct ship invoicing, monthly rebate and distribution fee invoicing
• Perform daily invoice reviews, identifying and reporting recurring trends and issues to the Issue Resolution Manager and relevant departments
• Support continuous improvement by helping streamline internal processes and standard operating procedures (SOPs)
• Participate in required meetings, including biweekly one-on-ones with the Issue Resolution and Credit & Collections Manager and scheduled monthly team meetings

Requirements

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• 2 years of data entry experience
• Proficiency in MS Office and familiarity with using other software
• Excellent communication skills

Qualifications

Not specified

Skills

Not specified

Benefits

Medical, dental, vision, 401(k) program with company match, life insurance, paid time off package, educational reimbursement, paid family leave, adoption assistance

Pay

$21.00 to $22.25 per hour + Bonus

Schedule

Monday through Friday, In office, from 8:00am to 5:00pm