Issue Discovery Operation Intern (TikTok-Product-Content Ecosystem) - 2027 Summer

About the Role

TikTok's Content Ecosystem team is responsible for the health and prosperity of content for users and creators to improve daily active users (DAU) in the long term. Our team deeply dives into tracking the content ecosystem, identifying challenges and opportunities, and collaborating with the R&D team on model recognition, content understanding, and algorithms. We aim to balance traffic across formats, optimize distribution, diversify content, improve creator moderation experiences, and enhance user interaction experiences.

Our internship program offers students hands-on experience, industry exposure, and opportunities to apply knowledge to real-world challenges while building a foundation for personal and professional growth. Interns will gain practical experience, explore career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.

Responsibilities

• Assist in TikTok ecosystem issue discovery operations, supporting the identification of potential ecosystem issues and collaborating with cross-functional teammates in the resolution process.
• Support the development of issue discovery methodology and metrics: Participate in the design and implementation of basic issue discovery methodologies, including steps for identification, classification, and resolution. Learn to apply existing frameworks and help refine metrics to evaluate solution effectiveness under guidance.
• Conduct preliminary trend analysis and issue investigation: Use data analysis tools (with training) to assist in identifying potential content quality and experience issues. Support the analysis of issue trends and root causes, contributing ideas for process improvements and collaborating with cross-functional teams to implement basic preventive measures.
• Create basic reports and visualizations: Develop simple reports and visualizations to present analysis findings and trends, with guidance from senior team members. Ensure information is clear and supports team decision-making.
• Engage in collaborative problem-solving: Learn to build collaborative relationships across teams, contributing to problem-solving through communication. Use basic interpersonal skills to participate in collective problem-solving and assist in tracking issue resolution progress using designated tools or platforms.

Requirements

• Currently pursuing an Undergraduate/Master's degree in computer science, statistics, information management, data science, or a related discipline.
• Fast learner who is self-motivated and results-oriented.
• Strong logical thinking, with a passion for exploring the root causes of problems and solving them systematically.
• High sensitivity to content and cultural dynamics, with a good understanding of internet industry trends and regulatory landscapes.

Preferred Qualifications

• Proficiency in SQL and report generation.
• Good sense and understanding of ecosystem and content.
• Responsible and tenacious, with the ability to turn ambiguous problems into clear solutions; long-term value oriented.

Pay

The hourly rate for this internship position is $25.

Benefits

• Day one access to health insurance, life insurance, and wellbeing benefits.
• 10 paid holidays per year.
• Paid sick time (56 hours if hired in the first half of the year, 40 if hired in the second half).
• Eligibility for housing allowance (for interns not working 100% remote).

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with additional offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

We strive to create an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people globally, and so does our workplace. We are committed to celebrating diverse voices and fostering an environment that reflects the communities we reach.