ISOC Field Supervisor

Key Responsibilities

• Conduct routine and unannounced site visits across Bay Area client locations.
• Respond to ISOC-directed tasks requiring in-person verification, incident support, or officer assistance.
• Maintain continuous mobility and readiness to deploy throughout the San Jose to San Francisco region.
• Perform scheduled and random QA/QC audits, ensuring adherence to Surefox SOPs, client post orders, and safety protocols.
• Inspect uniforms, equipment, access control procedures, documentation accuracy, and overall officer performance.
• Submit detailed QA/QC reports to ISOC with findings, corrective actions, and improvement recommendations.
• Identify operational risks or deficiencies and escalate to ISOC leadership as necessary.
• Provide coaching, mentoring, and corrective guidance to field officers.
• Aid in new-hire onboarding, initial counseling, field training, and post-order reviews.
• Ensure officers demonstrate professionalism, situational awareness, and customer service excellence.
• Reinforce reliability standards including punctuality, check-in procedures, patrol frequencies, and SLA compliance.
• Serve as first-in mobile responder to security incidents within assigned coverage areas.
• Support scene stabilization, gather information, and coordinate with emergency services as needed.
• Ensure accurate reporting, including photos, statements, timelines, and After-Action Review (AAR) contributions.
• Provide real-time updates to ISOC to maintain situational awareness and coordinated command.
• Engage professionally with client representatives during site visits, inspections, or incident responses.
• Obtain Client feedback on current services and report back to leadership.
• Communicate operational strengths, deficiencies, and improvement actions clearly and diplomatically.
• Represent Surefox North America as a trusted partner, reinforcing service quality and organizational values.
• Support ISOC in gathering KPI data and field intelligence to enhance client reporting and program improvements.

Officer Support & Leadership

• Provide coaching, mentoring, and corrective guidance to field officers.
• Aid in new-hire onboarding, initial counseling, field training, and post-order reviews.
• Ensure officers demonstrate professionalism, situational awareness, and customer service excellence.
• Reinforce reliability standards including punctuality, check-in procedures, patrol frequencies, and SLA compliance.

Incident Response & Field-Level Command

• Serve as first-in mobile responder to security incidents within assigned coverage areas.
• Support scene stabilization, gather information, and coordinate with emergency services as needed.
• Ensure accurate reporting, including photos, statements, timelines, and After-Action Review (AAR) contributions.
• Provide real-time updates to ISOC to maintain situational awareness and coordinated command.

Client Relationship Management

• Engage professionally with client representatives during site visits, inspections, or incident responses.
• Obtain Client feedback on current services and report back to leadership.
• Communicate operational strengths, deficiencies, and improvement actions clearly and diplomatically.
• Represent Surefox North America as a trusted partner, reinforcing service quality and organizational values.

ISOC Integration & Real-Time Coordination

• Maintain continuous communication with ISOC through radio, mobile apps, and GPS platforms.
• Validate alarms, system alerts, or escalations initiated by ISOC surveillance and monitoring systems.
• Provide detailed field observations and intelligence to support ISOC analytics and decision-making.
• Execute urgent ISOC-driven tasks requiring immediate field action.

Fleet, Equipment & Operational Readiness

• Operate a Surefox fleet vehicle safely and in accordance with company driving standards.
• Maintain vehicle cleanliness, fuel levels, and equipment readiness for rapid deployment.
• Ensure all inspection tools, technology devices, and PPE remain charged, functional, and accounted for.
• Report mechanical issues, equipment failures, or logistical needs promptly.

Compensation & Schedule

Compensation: $80,000-$82,500 - Salary
Schedule: Variable schedule based on weekly operational priorities, may include day, swing, or night shifts depending on the client sites targeted for QA/QC. Weekend or holiday coverage may be required for expanded operations or incidents.
Benefits: Medical, Dental, 401k Options

Qualifications

• Minimum 2–3 years of security experience; supervisory or field-lead experience preferred.
• Valid California Guard Card (BSIS) and clean driving record.
• Strong communication, leadership, and de-escalation skills.
• Ability to operate independently, multitask, and handle dynamic field environments.
• Experience with ISOC/GSOC operations, CCTV platforms, access control systems, and incident reporting tools a plus.
• Ability to lift up to 25 lbs., stand/walk for prolonged periods, and work in outdoor environments when needed.

Key Competencies

• Professionalism & Customer Service
• Situational Awareness
• Critical Thinking & Decision-Making
• Verbal and Written Communication
• Accountability & Follow-Through
• Adaptability in High-Tempo Operations
• Problem Solving & Conflict Resolution