iSAM Support Specialist

About the role

North Coast is a leading electrical distributor operating in Oregon, Montana, Idaho, Alaska, Washington, and part of the Sonepar group, the world's largest electrical distributor. We are committed to diversity and inclusivity, offering a supportive culture and great benefits.

Responsibilities

• Process Consignment iSAM Uploads and Audits
• Primary point of contact for receiving and routing incoming iSAM Support calls and emails
• Manage and follow up work queue requests and task lists daily
• Process and print iSAM Barcode requests
• Process various reports for SupplyFORCE and other systems
• Work with Operations Manager to design new processes and procedures as needed
• Other duties as assigned

Requirements

• Detail and process-oriented
• Eclipse experience desirable
• Electrical product knowledge and industry experience a plus
• Proficient in Outlook, Excel (Advanced), Word
• Strong communication skills, written, verbal, and listening
• Ability to work cooperatively with team members and customers, with the ability to work independently
• Able to manage multiple tasks in a fast-paced, deadline-driven environment
• Committed to 100% accuracy and doing tasks right the first time (DIRTFT)

Qualifications

• Frequent phone and computer usage
• Usual 40-hour work-week Monday through Friday, occasional evening and weekend hours may be required
• Hybrid Position requires regular and reliable attendance both on-site and work-from-home

Skills

• Detail and process-oriented
• Eclipse experience desirable
• Electrical product knowledge and industry experience a plus
• Outlook, Excel (Advanced), Word proficiency
• Strong communication skills
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment
• Committed to 100% accuracy and doing tasks right the first time (DIRTFT)

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Tuition Reimbursement
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

Pay

We offer competitive compensation and benefits packages. Specific details are not specified in the job posting.

Schedule

The position is a hybrid role, requiring regular and reliable attendance both on-site and work-from-home. Usual 40-hour work-week Monday through Friday, occasional evening and weekend hours may be required.

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Tuition Reimbursement
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

What We Offer You

• Great family-friendly benefits to full-time associates
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Employee Assistance Program (EAP)

Additional Requirements

• Must be authorized to work in the United States without current or future visa sponsorship
• Must complete all applicable pre-employment requirements, including a background check, drug screening, credit check, and motor vehicle record review, as permitted by law and required for the position

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision.