IS Technology Business Partner

Job Duties & Responsibilities

Serves as the primary IT relationship owner for assigned service lines/departments and establishes regular engagement cadences and stakeholder forums.

Develops a deep understanding of clinical and business workflows, pain points, performance measures, and regulatory constraints.

Acts as a trusted advisor to leaders on technology strategy, opportunities, constraints, and tradeoffs.

Leads demand intake by clarifying the problem statement, scope, expected outcomes, and constraints, ensuring requests align with organizational priorities.

PARTNERS WITH PMO AND PRODUCT TEAMS TO SIZE REQUESTS (EFFORT, COMPLEXITY, DEPENDENCIES, TOTAL COST OF OWNERSHIP) AND PREPARES INTAKE MATERIALS FOR PRIORITIZATION FORUMS.

SUPPORTS PORTFOLIO GOVERNANCE BY TRACKING DECISIONS, SEQUENCING WORK, AND COMMUNICATING OUTCOMES BACK TO STAKEHOLDERS.

Co-develops multi-quarter roadmaps with business owners and IT product/service teams, ensuring alignment with clinical quality, patient experience, growth, and financial stewardship goals.

Defines success metrics (e.g., safety, throughput, access, adoption, satisfaction, revenue protection, cost reduction) and establishes measurement plans.

SUPPORTS BENEFITS REALIZATION BY MONITORING PROGRESS POST GO-LIVE, IDENTIFYING ADOPTION BARRIERS, AND COORDINATING OPTIMIZATION.

TRANSLATES BUSINESS NEEDS INTO CLEAR REQUIREMENTS AND USER STORIES, FACILITATING SOLUTION DESIGN SESSIONS WITH CLINICAL/OPERATIONAL SMES AND IT TEAMS.

ENSURES SOLUTIONS ARE DESIGNED WITH HUMAN-CENTERED WORKFLOWS, APPROPRIATE CHANGE MANAGEMENT, AND FIT-FOR-PURPOSE TRAINING AND COMMUNICATIONS.

PARTNERS WITH CLINICAL INFORMATICS AND APPLICATION TEAMS TO PROMOTE STANDARDIZATION, CONFIGURATION-FIRST APPROACHES, AND REDUCTION OF UNWARRANTED VARIATION.

ENSURES INITIATIVES INCORPORATE PRIVACY, SECURITY, AND COMPLIANCE REQUIREMENTS (E.G., HIPAA), INCLUDING VENDOR RISK CONSIDERATIONS AND DATA HANDLING EXPECTATIONS.

IDENTIFIES AND ESCALATES OPERATIONAL OR PATIENT SAFETY RISKS RELATED TO TECHNOLOGY CHANGES AND COORDINATES WITH APPROPRIATE GOVERNANCE, SECURITY, AND CLINICAL LEADERS.

REVIEW SERVICE PERFORMANCE TRENDS (INCIDENTS, REQUESTS, PROBLEMS, SLAS) WITH SUPPORTED AREAS, IDENTIFIES ROOT CAUSES, AND COORDINATES IMPROVEMENT PLANS.

PROMOTES DISCIPLINED LIFECYCLE PRACTICES (UPGRADES, PATCHING, DECOMMISSIONING, CONTRACT RENEWALS) AND SUPPORTS COMMUNICATION OF PLANNED CHANGES AND DOWNTIME.

PARTNERS WITH SOURCING, LEGAL, SECURITY, AND IT OWNERS TO SUPPORT VENDOR EVALUATIONS, PRODUCT SELECTION, AND RENEWAL CONVERSATIONS.

HELPS ENSURE VENDOR-DELIVERED SOLUTIONS MEET CLINICAL AND OPERATIONAL REQUIREMENTS AND THAT SUPPORT MODELS ARE UNDERSTOOD.

WELCOMES AND COORDINATES OPPORTUNITIES TO PARTNER WITH TECHNOLOGY VENDORS TO EVALUATE EMERGING CAPABILITIES, STRUCTURING PILLS AND PROOFS OF CONCEPT WITH CLEAR SUCCESS CRITERIA, SECURITY AND PRIVACY REVIEWS, AND CLINICAL/OPERATIONAL SPONSORSHIP.

Skills & Requirements

• Bachelor's Degree required
• Master's Degree preferred
• Experience in healthcare IT, digital health, clinical informatics, IT consulting, or IT service delivery (7 years) required
• Experience partnering with clinical and/or operational leaders to deliver technology-enabled process improvement required
• Experience with portfolio intake, project delivery, product management, or business analysis in a complex environment required
• Good to have:
• Experience supporting one or more of the following: ambulatory operations, revenue cycle, perioperative services, radiology, lab/pathology, nursing, patient access, or supply chain preferred
• Experience with data/analytics enablement (data governance, self-service bi, dashboards) and/or integration/interoperability (HL7, FHIR concepts) preferred
• Formal training or certification in project management or process improvement (PMP, agile, lean/six sigma) and/or ITIL preferred
• Experience participating in technology governance or prioritization councils in a healthcare setting preferred

About Us

Texas Children’s presence in Austin helps support a pediatric population of more than half a million and keeps kids healthy and happy from birth to adulthood. Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018, providing high quality pediatric-focused care after hours and on weekends. There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area providing full-service family care including routine childhood immunizations, well visits, and sick care. Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists committed to providing comprehensive care across a wide spectrum of services. Texas Children’s Hospital North Austin, is our new state-of-the-art facility providing world-class pediatric and maternal care to Austin families.

Company Info

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.