IS Technician II

About the Role

The IS Technician II is responsible for the installation, configuration, repair, and preventative maintenance of personal computers, terminals, printers, and related equipment.

Responsibilities

• Provides support with the installation, configuration, repair, and preventative maintenance of personal computers, mobile devices, printers, cameras, and other equipment.
• Installs and maintains software and hardware; upgrades, repairs, and replaces computer-related equipment.
• Coordinates work orders and assists IS Tech I’s with day-to-day planning.
• Maintains an up-to-date inventory of computer equipment; assists IS Tech Manager with site audits and reviews.
• Trains other technicians in safe methods of cabling IT infrastructure in new buildings and remodel/construction zones.
• Ensures patch panels and server racks are properly installed and cables are punched down correctly.
• Provides training and instruction to personal computer users and the IS Technician team on proper methods and procedures.
• Assists the IS Technician Manager in planning, installation, and maintenance of network and computer infrastructure.
• Creates and maintains a preventative maintenance schedule for computer-related equipment.
• Purchases computer-related hardware and software equipment; assists users in resolving issues.
• Assists IS Technician Manager with work order audits and reviews for other technicians.
• Maintains the organization’s security camera systems.
• Assists IS Leadership with project management.
• Adheres to the Attendance and Absenteeism Policy; ability to work at any FHCN location as needed.
• Performs other duties as assigned.

Requirements

• Effective June 1, 2026, all individuals hired must possess work-related skills beyond high school, including formal written and verbal communication, computational, and computer skills.
• Proof of high school completion with a minimum GPA of 2.5 or GED with a minimum score of 162.5; health care-related knowledge acquired through trade school, para-professional, or certificate programs is preferred.
• Associate’s Degree preferred; specific knowledge and training in computer systems and repairs or equivalent work experience required.
• CompTIA Network+ certification required.
• Valid CA driver’s license and car insurance required.

Skills

• Technical Skills: Ability to prepare complex documents in Microsoft Word (tables, charts, graphs), use Microsoft Excel (formulas, functions, lookup tables), and create basic presentations in Microsoft PowerPoint.
• Communications Skills: Ability to compile information in effective written form (reports, correspondence) and convey technical information to non-technical audiences.

Qualifications

IS Tech I’s will automatically progress to IS Tech II upon obtaining:

• CompTIA Network+ certification and an AA/AS degree or above plus one year of work experience as an IS Tech I, or
• Three years of service within the FHCN MIS department and a CompTIA Network+ certification.

Physical Demands

• Regularly required to sit, use repetitive hand movements, stand, walk, stoop, reach, squat, climb, and lift/move up to 30 pounds.
• Must work in varying environmental conditions, including cold and hot weather.
• Must travel between sites and other non-FHCN locations.

Pay

Hourly rate: $23.34 – $34.17