IS Product Owner/Program Manager

Program Management and Execution

Integrates expert knowledge of PMLC with insights and knowledge across the enterprise. Manages multiple projects and/or work streams within a program at the milestone level with supporting details managed by the project teams. Oversees technical build activities, ensuring alignment with architectural standards, security requirements, and operational readiness.

Planning (Initiation and Definition)

• Creates and manages all components of the initiation phase; including but not limited to project kickoff, stakeholder identification and analysis, risk assessment, schedule creation, budget creation, and resource identification.
• Manages all components and deliverables of project execution including but not limited to solution design, implementation, test planning and execution, training planning and execution, cutover and go-live.
• Manages all components of project closure including production turnover, lessons learned, and overall close out.
• Drives resolution of all project risks, action items, status reporting, scope and schedule, financial and budget establishment and reporting, meeting facilitation, vendor engagement and performance management, change management, and project resources.
• Develop program dashboards, KPIs, and communication mechanisms to ensure transparency and executive visibility.
• Supports product teams by translating strategic goals into actionable project plans, milestones, and dependencies.
• Demonstrated success leading role sensitive transitions (operating model transformation, RACI changes, new governance, or tooling/process migrations).

Monitoring and Control

• Ensures teams meet process requirements, adhere to governance checkpoints, and maintain audit ready documentation.
• Facilitates teams that include all levels of the organization.
• Builds strong relationships with senior executives in both IT and business partners.
• Leads program governance teams through complex reviews and facilitates decision making.
• Oversees vendor partnerships, ensuring accountability for delivery, performance, and support, and provides direct oversight of technical build activities to ensure solutions are architected, configured, and deployed to meet enterprise standards.

Communication and Formal Status Reporting

• Adept at facilitating executives.
• Excellent executive message development and presentation skills.
• Manages challenging group dynamics to achieve positive business outcomes.
• Congveys difficult messages with empathy and concise rationale.
• Has a high level of self-awareness as well as awareness of other’s emotions.
• Identifies others’ communication styles and tailors messages accordingly to achieve desired results consistently.
• Communicates to diverse audiences so that information is credible, digestible, and easily understood.
• Establish listening frameworks with executive stakeholders, customers, end users, and team members to assist with continuous improvement.

Relationship Building and Management

• Leads teams to find solutions to complex problems, and delivers pragmatic solutions aligned to customer needs.
• Skilled at identifying stakeholders and building a complex stakeholder management plan.
• Provides definitive points of view and recommendations on program needs/risks.
• Works with teams and stakeholders to create new value for customers.
• Partners with stakeholders up to the ‘C’ level to support their decision-making processes; challenges thinking to ensure accountability and good stewardship.
• Manages vendor relationships, ensuring alignment on scope, deliverables, SLAs, and long-term product lifecycle needs.
• Oversees vendor-led technical work, ensuring quality, compliance, and integration with internal systems.