Product Owner/Manager

Product Owner/ManagerW2 Contract-to-HirePay Rate: $60 - $75 per hourLocation: Dublin, CA - Hybrid RoleJob Summary:This role will be responsible for advancing the Marketing/Customer Insights BI roadmap. This business-facing role serves as the primary connection between business leaders and BI, data, analytics, and technology teams, translating business priorities into clear, actionable, and measurable product outcomes. Duties and Responsibilities:Partner with cross-functional stakeholders (e.g., Strategy, Marketing, Merchandising, Finance, Stores, Technology) to align competing interests, establish priorities, define and deliver data and analytics solutions. Following established processes, bring awareness to the leadership team of all business demands.Lead customer data acceleration initiatives that improve accessibility, consistency, and usability of customer insights across the enterprise.Own the Marketing/Customer data domains, including business definitions, data quality standards, governance, enterprise products, and trusted metrics.Translate business priorities into clear requirements, BRDs, use cases, and measurable product outcomes for data, reporting, and analytics solutions.Manage delivery from intake through implementation by tracking milestones, facilitating meetings, resolving issues, escalating risks, and communicating delays or changes in direction in a timely manner.Work with business and BI leadership to evaluate demand, rationalize business value, prioritize requests, and communicate tradeoffs or escalation needs.Lead creation and review of all deliverables related to reports and ad-hoc data requests. Ensure the high quality of final outputs.Support the adoption of BI and Customer Insights capabilities by developing training materials, job aids, rollout support, and business-facing communications.Consult with Technology teams on upcoming programs, dependencies, solution design considerations, and delivery planning.Troubleshoot and support BI product issues while managing a pipeline of enhancements, opportunities, and continuous improvement items.Champion a data-driven culture by driving adoption, reinforcing single-source-of-truth metrics, and measuring whether Customer Insights capabilities create meaningful business value.Contribute to financial planning, capability roadmaps, and continuous improvement initiatives within the Business Information department. Requirements and Qualifications:Bachelor's Degree with a concentration in Business, Economics, Marketing, Computer Science, or an equivalent diploma8+ years of experience in analytics/BI/data management or related disciplines in a medium to large company5+ years of experience leading customer data, CRM, CDP, loyalty, or marketing analytics initiatives.Ability to exercise judgment in determining solutions, techniques, and evaluation criteria for obtaining results and coordinating activitiesExcellent communication skills with all levels of the organization; effective listener and can negotiate to obtain consensus between multiple groups.Ability to network, develop relationships, and maintain strong cross-functional partnerships at all levels of the organizationProven organization skills; ability to perform under pressure and manage multiple priorities with competing demandsStrong problem-solving skills and resourcefulness, identifying creative ways to accomplish work when resources are limited, or hurdles are highWorking knowledge and hands-on experience with BI tools and modern cloud platforms (e.g., MicroStrategy, Power BI, Snowflake) Preferred Qualifications:Working experience in the retail industry or a similar fast-paced environmentKnowledge of customer journey analytics, segmentation, attribution, and personalization.Experience working in agile product and data delivery models. Desired Skills and ExperienceProduct ownership and management, BI roadmap development, customer insights and marketing analytics, 8+ years in BI/analytics/data management, 5+ years leading customer data/CRM/CDP/loyalty initiatives, data governance and quality standards, trusted metrics, business requirements and BRDs, use cases and outcome measurement, stakeholder alignment and negotiation, demand prioritization and business value assessment, delivery planning and milestone tracking, risk and issue management, reporting and ad hoc analysis, output quality assurance, training and adoption support, solution design and dependency planning, BI troubleshooting and enhancement management, financial planning, continuous improvement, MicroStrategy, Power BI, Snowflake, cloud platforms, customer journey analytics, segmentation, attribution, personalization, Agile delivery, retail experience, communication and relationship building, organization and multitasking, creative problem-solving Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate. Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at www.baysidesolutions.com.