IS Desktop Support Specialist

About the role

We are seeking a Desktop Support Specialist to join our Information Systems team and play a key role in delivering exceptional end-user support.

Responsibilities

• Serve as the first point of contact for staff seeking technical assistance
• Manage and prioritize the IT support ticket queue
• Install, configure, and test computer systems, software, and peripherals
• Diagnose and resolve unique, nonrecurring technical issues with minimal supervision
• Collaborate with users and IT colleagues to troubleshoot hardware, software, and network-related issues
• Document support activities and maintain records of configurations, issues, and solutions

Requirements

• One to three years of IS systems support experience; or equivalent combination of education and experience
• Ability to define problems, collect data, establish facts, and draw valid conclusions to assist with resolutions to issues and problems
• Must be able to apply a high level of understanding to carry out detailed and involved written or oral instructions

Summary

We offer competitive pay and a comprehensive benefits package to support your career growth and personal well-being. For details about our benefits, visit our Benefits Guide.

Pay

We offer competitive pay.

Schedule

N/A

Benefits

We offer a comprehensive benefits package.