IS Communications Supervisor (Open and Promotional)

Description

The County of San Mateo's Technology Services Department is seeking qualified candidates for the position of IS Communications Supervisor to lead the Network Services team. The IS Communications Supervisor position acts as the highest-ranking technical position within the Network Services team. Therefore, this position is often the ambassador for the team as it pertains to technical interactions with other divisions and departments. This position also supervises a team that is responsible for design, configuration, maintenance, fault isolation of the County enterprise network including: network security, routing, switching, wireless LAN, WAN, VOIP, and Virtual Private Networking. This individual will serve as a technical leader and subject matter expert and will exercise technical and functional direction over lower-level staff and may also provide technical training and knowledge transfer to ensure team member skills remain relevant. This position will also act as a solution architect and project liaison for other divisions within the County when required.

Definition

Under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for the design, installation, configuration, maintenance, and repair of a variety of telecommunications, and network equipment and systems; ensures work quality and adherence to established policies and procedures; performs the more technical and complex tasks relative to assigned area of responsibility; and performs related work as required.

Supervision Received and Exercised

Receives general supervision from assigned higher level manager. Exercises direct and general supervision over assigned staff.

Qualifications

• Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: completion of coursework and/or training in information systems, computer science, or related field and five (5) years of increasingly responsible experience, including two (2) years of lead, supervisory, or project management responsibility, in providing technical support in the installation, maintenance, and repair of systems specific to radio communications, telecommunications, or network.
• Licenses and Certifications: Some positions may require possession of, or ability to obtain, a valid California Driver's License. Some positions may require possession of, or ability to obtain, industry-recognized information technology certifications.
• If assigned to Radio Communications assignment (in addition to above): Possession of, or ability to obtain, a General Radiotelephone Operator License issued by the Federal Communications Commission is desirable.

Knowledge

• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, coaching, mentoring, and the training of staff in work procedures.
• Basic principles and practices of budget development, administration, and accountability.
• Operations, services, and activities of assigned information services program.
• Advanced system infrastructure design, engineering, configuration, installation, and maintenance methods and techniques.
• Advanced techniques and methods of system evaluation, implementation, and documentation.
• Advanced troubleshooting, configuration, and installation techniques.
• Principles and practices for identifying systems-related issues and actions needed to improve or correct performance.
• Methods and techniques of evaluating business requirements and developing information systems solutions for strategic County systems.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Tactics for providing a high level of customer service by effectively dealing with vendors and County staff.

Skills

• Plan, organize, schedule, assign, review, and evaluate the work of and train staff.
• Recommend and implement goals, objectives, and practices for providing effective and efficient services.
• Evaluate and recommend improvements in operations, procedures, policies, or methods.
• Analyze department procedures and data to develop logical solutions to complex systems problems.
• Recommend, evaluate, design, test, and install systems and supporting equipment.
• Provide advanced-level technical support in the design, installation, configuration, maintenance, and repair of a variety of telecommunications, radio communications, and network equipment and systems.
• Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Effectively represent the department and the County in meetings with contractors and vendors.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.