Irving Dairy - Customer Service Rep - Full time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. You'll ensure products are properly rotated and stocked daily, maintaining all department and safety/sanitation standards.

Responsibilities

• Stocking:
  • Stock and rotate items as needed
  • Assist with inventory control; load, unload, and move products
  • Organize, clean, and prepare the back area for night crew and incoming trucks
  • Arrange merchandise on pallets for a presentable department
  • Ensure shelf tags and signage are accurate; create/prepare signage as needed
  • Maintain standards in shrink, safety, inventory control, and sanitation
  • Check shipments for out-of-date or damaged products
  • Build, stock, maintain, and take down store displays
  • Perform Customer Service Assistant duties as needed
• Customer Service:
  • Provide superior customer service
  • Answer customer questions and assist with product selections
  • Help customers locate store merchandise
• Sales:
  • Merchandise products effectively
  • Use suggestive selling techniques to meet customer needs and boost sales
• Food Safety / Sanitation:
  • Clean and sanitize sales floor, display cases, prep areas, and equipment
  • Properly handle and maintain equipment operation
  • Comply with departmental SOPs and store operating procedures
• Department-Specific Responsibilities:
  • Beauty: Knowledge of beauty and cosmetic aids
  • Drugstore / General Merchandise: Prepare tags and signs as needed
  • Grocery: Organize and prepare the back area for night crew and trucks; prepare tags and signs
  • Texas Backyard: Passion for outdoors; complete Green Thumb training
  • Entertainment: Knowledge of audio/video, specialty products, movies, music, electronics, and video games

Qualifications

• Age Requirement: 18+
• Work Experience:
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
• Education: HS Diploma or GED (or equivalent)
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire

Physical Demands & Working Conditions

The physical demands and working conditions vary by department. Specific requirements are detailed below, with measurements defined as:

• Constantly: 5.5+ hours per 8-hour day
• Frequently: 2.5–5.5 hours per 8-hour day
• Occasionally: 0–2.5 hours per 8-hour day

Employees must never lift beyond their safe lifting limit and should seek assistance or break down items if necessary.

Department-Specific Physical Demands

• Beauty:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk, reach at shoulder/knee, stoop, pivot, pinch, fine motor movements
  • Occasionally: Sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist, push/pull with arms
  • Lift 30 lbs, manage in excess of 30 lbs
• Drugstore / General Merchandise:
  • Constantly: Reach at waist, pivot, grasp
  • Frequently: Stand, walk, reach at shoulder/knee, stoop, push/pull with arms, pinch, fine motor movements, ulnar/radial deviation, extend/flex wrists
  • Occasionally: Sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist
  • Lift 55 lbs, manage in excess of 65 lbs
• Grocery:
  • Constantly: Reach at waist, pivot, grasp
  • Frequently: Stand, walk, reach at shoulder/knee, stoop, push/pull with arms, pinch, fine motor movements, ulnar/radial deviation, extend/flex wrists; exposed to cold
  • Occasionally: Sit, reach overhead/floor, bend, squat, crouch, kneel, climb stairs/ladders, twist; exposed to loud noise, wet conditions
  • Lift 65 lbs, manage in excess of 135 lbs
• Texas Backyard:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk; exposed to ambient temperatures
  • Occasionally: Reach overhead/shoulder/knee/floor, bend, stoop, squat, crouch, kneel, climb stairs/ladders, pivot, twist, push/pull with arms, pinch, fine motor movements; exposed to wet conditions, loud noise
  • Lift 65 lbs, manage in excess of 65 lbs
• Healthy Living:
  • Constantly: Stand, reach at shoulder/waist, pivot, grasp, pinch
  • Frequently: Walk, reach overhead/knee/floor, stoop, squat, crouch, kneel, cervical flexion
  • Occasionally: Bend, crawl, climb stairs, twist, push/pull with arms, fine motor movements; exposed to cold, loud noise, wet conditions
  • Lift 50 lbs, manage in excess of 50 lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Last revised: 6/1/2019