IR Coordinator
Shift
M-F 7- 3:30
About the role
Performs records release of radiology films and reports to patients or other medical facilities, ensuring HIPAA compliance. Provides front-desk support to minimize wait times and resolve customer service issues by assisting with patient check-ins. Monitors, provides feedback, and develops process improvement workflows with Director approval. Coordinates workflow for cardiology and radiology modalities, continuously reviewing patient wait times, satisfaction, and communication with radiologists. Assures accuracy of scheduled appointments and monitors proper outpatient preparation for cardiology and radiologic tests. Schedules all Special/Interventional Radiology and Cardiology procedures with physicians and office staff via phone, electronic EMR, and fax. Consults with Directors, Managers, Nursing, Radiologists, and Modality Leaders regarding schedule conflicts, concerns, or requests outside of established policy. Monitors, coordinates, and communicates strategic objectives of the cardiology and radiology department. Facilitates all components of patients’ medical imaging, including PACS duties, uploading images, and reviewing exams with physicians. Prepares and sends reservations for each scheduled case to designated departments within established timeframes. Creates and distributes monthly on-call technologist and radiologist schedules to all departments. Performs other duties as assigned.
Knowledge, Skills, And Abilities
- Effective oral and written communication skills with customer service skills.
- [Required]
- A high level of attention to detail and organization.
- [Required]
- The ability to use one's own judgment and initiative to resolve immediate and urgent problems and expedite patient care as needed.
- [Required]
- The ability to interact and deal with challenging situations in dealing with patients and families in a tactful, calm, and professional manner that invites cooperation and communication.
- [Required]
Education
- Associate [Preferred]
- High School Grad or Equiv [Required]
Work Experience
- Radiology services [Preferred]
Licenses And Certifications
- Basic Life Support - CPR Cert (BLS) [Required]