IoT Operations Analyst

About the role

The IoT & Edge Operations Analyst supports the deployment, monitoring, maintenance, and troubleshooting of cloud-connected edge devices, industrial camera systems, and IoT technologies used in remote operational environments. This role requires experience with Azure cloud services, Linux-based systems, containerized applications, networking fundamentals, and remote device support.

Responsibilities

• Deploy, configure, and support cloud-connected edge devices and camera systems
• Maintain containerized applications running in Linux-based environments
• Collaborate with engineering, software development, and operations teams
• Support cloud and edge technology solutions
• Troubleshoot issues related to device connectivity, software performance, containerized workloads, and platform operations
• Provide remote technical support to field personnel
• Assist with application deployment, version management, and release support activities
• Support platform reliability, system health monitoring, and operational performance initiatives
• Document troubleshooting procedures, support processes, and operational standards
• Participate in incident response and problem-resolution efforts
• Stay current on emerging technologies and best practices
• Participate in an on-call support rotation

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related technical discipline
• Experience supporting cloud-based applications and infrastructure
• Hands-on experience with Microsoft Azure
• Top Skills:
• Linux administration
• Python
• Bash scripting
• Git/GitHub
• Containerization technologies (Docker, Podman, Kubernetes exposure a plus)
• Experience deploying, supporting, or troubleshooting containerized applications
• Understanding of software development lifecycle practices and Agile methodologies
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication abilities
• Ability to work independently while collaborating across technical and operational teams
• Experience supporting Industrial IoT (IIoT), IoT, Edge Computing, or connected-device platforms
• Experience working within energy, oil & gas, utilities, industrial manufacturing, chemical processing, logistics, transportation, or other operational technology environments
• Familiarity with operational technology (OT) systems and industrial environments
• Experience supporting remote field operations and distributed technology deployments
• Working knowledge of:
• TCP/IP networking
• OSI networking concepts
• Connectivity diagnostics and troubleshooting
• Wireless communications technologies
• Experience with automation and infrastructure management tools such as:
• Ansible
• Puppet
• Datadog
• Infrastructure as Code (IaC) solutions
• Experience supporting platform operations, system reliability, or production environments
• Familiarity with edge gateways, industrial devices, sensors, camera systems, or connected operational assets
• Reliable deployment and operation of edge-based technologies and camera systems
• Rapid troubleshooting and resolution of operational incidents
• Strong partnership with field personnel, engineering teams, and stakeholders
• Continuous improvement of platform stability, support processes, and operational efficiency
• High-quality customer support in fast-paced operational environments

Qualifications

• Location: Spring, TX
• Pay Range: The approximate pay range for this position is between $55.00 and $75.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered