Operations Intelligence Analyst

Global Guardian protects and delivers employees and families from political, environmental, and bad actor threats worldwide. We are a leading provider of emergency medical and security solutions for corporations and individuals. Our 24/7 Operations Centers in McLean, VA and Charlotte, NC, identify, monitor, and respond to threats and emergencies with on-the-ground teams in over 100 countries. Our world-class professionals have extensive intelligence community experience, military special operations, and federal law enforcement. Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel, we are a values-based organization focusing on camaraderie, service, and excellence.

About the role

The Global Security Operations Center (GSOC) Analyst will be responsible for handling the day-to-day operations of the GSOC, ensuring 24/7 coverage and response capabilities. This pivotal role requires a seasoned professional with an understanding of the industry's best practices as it relates to customer service, alarm response and video review, threat intelligence, travel safety and security, emergency management, and escalations. The Security Analyst will act as a trusted source of truth, upholding the highest standards of preparedness, response, and recovery capabilities across all regions. This position is 100% in person at the client site and has a start date of August 10th, 2026.

Responsibilities

• Monitor and track mission-critical operations and employee locations in real time, ensuring team safety and swift adaptation to evolving threats or logistical changes.
• Evaluate flight patterns, hotel locations, high-risk destinations, and transportation options to provide travelers with safer choices and risk-reduction strategies.
• Dispatch security officers, facilities, and on-site EMS personnel as required via telephone and/or radio during security or medical incidents.
• Responsible for answering routine and emergency calls, which may include persons in distress, acting as a calm and collected security point of contact.
• Maintain meticulous data keeping for security systems maintenance, tracking all repairs, problematic devices and escalating damaged equipment to the Systems Team, ensuring end-to-end repair completion.
• Utilize mass communication systems to deliver urgent messages to the Crisis Management Team and operational leaders, adhering to established protocols.
• Respond, compile and report all information regarding thefts, alarms, accidents and other incidents that may occur during course of duty.
• Monitor Closed Circuit Television (CCTV), escalating threat detections while maintaining meticulous alarm tracking records.
• Operate multi-line telephone and radio equipment.
• Escalate without delay, complaints, critical event information to shift supervisor, Site Ops Manager and the GSOC manager.
• Foster relationships with third-party security providers, law enforcement, and emergency services to enable coordinated crisis response.
• Provide limited access badge support which may include operating digital camera equipment, badge printer, coordination of badge activation and distribution of new and/or replacement badges.
• All other duties as assigned.

Requirements

• Bachelor's degree required with a preference for a focus in Security Management, Emergency Management, Criminal Justice, or a related field and/or more than 3 years of experience in emergency management, crisis management, emergency operations centers, or a related field.
• Familiarity with video surveillance, access control, threat intelligence, mass notification, and incident case management systems.
• Professional certifications such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or equivalent, are desirable.
• Familiarity with Everbridge, Ontic and Microsoft 365 products.

Skills

• Exceptional vigilance and attention to detail.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Ability to work independently and make decisive, well-informed decisions.
• Proven capability in handling high-stress situations and de-escalating conflicts.
• Emotional intelligence and awareness to handle high-stress situations with candor.

Schedule

This is a full-time, in-person position located in New York, New York. The GSOC operates approximately 24/7.

Work Environment and Physical Demands

Requires the physical and mental capacity to perform all essential functions effectively. In addition to other demands, the job includes:

• Exposure to stressful situations, such as challenging individuals or high-alert security issues.
• Exposure to sensitive and confidential information.
• Regular computer usage.
• Frequent sitting and standing.

Values

• We are hyper-responsive
• We find a way to “yes”
• We do what we say
• We work as a team