Invoicing & Collections Specialist - Springfield, OH

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

About the role

Collections Specialists are responsible for invoicing within SAP, and for all aspects of collections, including resolving customer billing problems and reducing accounts receivable delinquency.

Responsibilities

• Review invoicing data for accuracy and ensure compliance to customer requirements.
• Complete the invoicing process within SAP.
• Send invoices to end customers.
• Maintain customer contact information and billing requirements.
• Complete customer follow-up to ensure the receipt of invoice and payment expectations.
• Follow up with customers with an outstanding AR balance.
• Provide feedback to management regarding late paying customers.
• Assist in resolving customer disputes, sometimes working with other internal groups.
• Submit invoices to customer third party billing sites as required.
• Other administrative tasks as required.

Requirements

• Knowledge of basic accounting and office administration principles required.
• Must have well-developed data entry skills including speed, accuracy, and experience with Microsoft Office products.
• Must have professional telephone skills, good interpersonal skills and multi-tasking and prioritizing abilities.
• Excellent communication and negotiation skills.
• Must be well organized and have a high attention to detail.
• Able to work in a team or independently.
• Able to exhibit professionalism and trustworthiness.
• High School Diploma or equivalent required. Associate degree preferred.
• Must have 2+ years of experience in office administration and accounting related duties.
• Experience in a centralized collections environment is preferred.
• Must be dependable, willing to work additional hours, as required and be team oriented.

Benefits

• Medical Plan, Dental, Vision
• 401k plan with a match from day one
• Identity theft protection
• Accident insurance
• Travel insurance
• 2 weeks of vacation per year (pro-rated for the first year depending on start date). 3 weeks after 5-12 years of service, 4 weeks after 13+ years of service.
• 5 days of Sick Leave per year (pro-rated the first year after 90 days of service)
• 10 paid holidays per year