Collection Specialist
How You Will Make an Impact
As a Collection Specialist, you will analyze and manage delinquent and problem commercial business loan accounts while maintaining positive relationships with borrowers and clients. You will perform account and credit analysis, evaluate financial information, negotiate payment arrangements, and recommend loss mitigation strategies to maximize loan recovery. You will manage medium- to high-risk delinquent loan portfolios, develop action plans, execute collection activities, and ensure compliance with company policies, regulatory requirements, and Fair Debt Collection Practices.
- Manage medium- to high-risk delinquent loan portfolios
- Develop action plans
- Execute collection activities
- Ensure compliance with company policies, regulatory requirements, and Fair Debt Collection Practices
Who You Are
You are a detail-oriented professional who enjoys analyzing information, solving problems, and finding effective solutions. You have strong communication and negotiation skills and can confidently manage challenging conversations while maintaining professionalism and respect. In addition, ideally you are someone who can manage multiple priorities, work independently, adapt to changing business needs, and build positive relationships with clients and internal teams.
Minimum Qualifications and Competencies
- High school diploma or GED required
- Experience in commercial credit, collections, loan servicing, or related financial services required
- Knowledge of Fair Debt Collection Practices and collection regulations
- Intermediate proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Teams
What CPLC Offers You
- Generous Paid Holidays
- Paid Time Off & Paid Sick Days
- Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
- 401(k) Retirement Plan
- Employee Recognition Program
- Tuition Reimbursement for qualifying degrees
- Health Savings Account & Flexible Spending Account
- Free Preventative Services & Wellness Rewards
- Life + Disability options
- Employee Assistance Program
- Telemedicine & Concierge Services
- Pet Care
- LifeMart Purchase Discounts
- Mileage & Cell Reimbursement for qualifying roles
- Identity Theft Protection & Voluntary Benefits
About CPLC
Chicanos Por La Causa, Inc. (CPLC) is a non-profit organization and one of the largest Hispanic Community Development Corporations in the United States. The organization began with a group of student and community activists in 1967 and was incorporated and received non-profit status in 1969. CPLC is committed to empowering individuals through health & human services, housing, education, and economic development.