Collection Specialist

Job Responsibilities

• Make daily collections calls to assigned account base.
• Document and update daily activity in Salesforce.com.
• Work with Account Managers to collect on outstanding invoices.
• Maintain and update customer contact information.
• Investigate and resolve customer queries.
• Create monthly credit/debit logs.
• Generate Purchase Orders in the Accounting System.
• Monitor and process invoices from vendors weekly.
• Answer and transfer telephone calls or take messages.
• Sort and deliver incoming mail and send outgoing mail.
• Schedule appointments and receive customers or visitors.
• Provide general information to staff, clients, or the public.

Requirements

• Minimum 4 years of B2B collection experience preferred.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office.